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TIM4biz.com – Cloud AP5 Quick Installation Guide – June 2017

FURTHER TECHNICAL SUPPORT

If the Cloud AP5 or the features are not working and all steps covered in this manual have been
followed, please send an e-mail to TIM Technologies support on:

[email protected]

Please include:

•

Name

•

Company

•

Cloud AP5 site

•

Brief description of the fault

NOTE:

PLEASE ALLOW UP TO 24 HOURS FOR A RESPONSE
SUPPORT EMAILS ARE CHECKED 08:00 TO 17:00 HOURS +8 GMT

Содержание CLOUD AP5

Страница 1: ...M4BIZ COM CLIENT INSTALLATION GUIDE CLOUD AP5 QUICK INSTALLATION GUIDE CLOUD APPLICATION PLATFORM BY TIM TECHNOLOGIES DIGITAL SIGNAGE MEDIA PLAYER DIGITAL AUDIO PLAYER CALL ACCOUNTING SMDR CDR COLLECT...

Страница 2: ...ibility for any inaccuracies that may be contain in this document and makes no commitment to update or to keep current information contained in this document DISPOSAL AND RECYCLING INFORMATION Please...

Страница 3: ...o license the Cloud AP5 unit Music on hold A certified audio isolation transformer may be required to connect to the MOH port of your PBX Your PBX vendor or electronics communications specialist outle...

Страница 4: ...to plan your installation make sure the internet connection that the Cloud AP5 is using to access the internet is working and if required you may have to get permission and settings for the Cloud AP5...

Страница 5: ...UD AP5 UNIT In addition to this document check that you have the following items included with your Cloud AP5 unit 19V 3 43A DC 65W max switch mode power supply 100 250 VAC 50 60Hz 1 5A Cloud AP5 Fron...

Страница 6: ...HE POWER SUPPLY IS INTERRUPTED TO POWER CYCLE THE UNIT REMOVE THE DC 19V PLUG FOR AT LEAST 10 SECONDS NOTE IF THE BLUE POWER LED DOES NOT LIGHT UP MAKE SURE ALL POWER PLUGS ARE PROPERLY CONNECTED THE...

Страница 7: ...allation To start the tfind utility just double click on the icon CONFIGURATION BY DIRECT CONNECTION The Cloud AP5 can be configured directly by connecting a connecting to HDMI monitor and using a USB...

Страница 8: ...scovery process Click on the Refresh button to start a new discovery search for Cloud AP devices NOTE THE DISCOVERY TOOL WILL ONLY SEARCH ON THE IP SUBNET OF THE LOCAL AREA NETWORK INTERFACES ON THE H...

Страница 9: ...ll request a DHCP address from the DHCP server When the Cloud AP5 is issued with an IP Address Subnet Mask Router Gateway address and DNS server address the unit will automatically check to see if the...

Страница 10: ...settings Click on the Advanced Settings button to open and collapse the Advanced Settings option Click on the Test Connection button to test the connection to the TIM4biz cloud If the test passes the...

Страница 11: ...17 10 STEP 6 CONFIGURATION OPTIONS Cloud AP5 configuration main menu is used to change settings diagnostics and control the unit This screen is used to set the timezone time and date NOTE THE TIMEZONE...

Страница 12: ...CLOUD AP5 TO OPERATE NORMALLY IF YOU DON T HAVE AN IP ADDRESS OF A DNS SERVER THEN TRY USING THE GOOGLE DNS SERVERS USING 8 8 8 8 OR 8 8 4 4 IP ADDRESSES IF YOU ONLY HAVE ONE DNS SERVER SETTING DNS 2...

Страница 13: ...e proxy server does not require authentication and the only settings required are Proxy host name or IP address Proxy port number Basic The proxy server does require authentication and the only settin...

Страница 14: ...ices If the check FAILS then either or both Network or Proxy settings is incorrect causing the Cloud AP5 not having access to the Internet WARNING THE CONNECTION CHECK MUST PASS FOR THE CLOUD AP5 TO O...

Страница 15: ...Company serial and Company key uniquely identify your company to tim4biz com Product feature license types Feature Description PBXes Collect call traffic and log information from phone systems using a...

Страница 16: ...to receive data from PBXs and Sensors Digital Signage Digital Media Digital Audio and Music on Hold MOH Media Customer and Media Player services must be started for Digital Signage Digital Media Digit...

Страница 17: ...OW THE CONTENTS OF THE DATA BUFFER THIS IS USEFUL TO VERIFY IF THE DATA FEEDS ARE WORKING The Flush data function sends locally buffered data to the website immediately This is a useful time saving fu...

Страница 18: ...Line Isolation Unit LIU is used to connect the Cloud AP5 s audio output to the PBX music on hold interface please make sure if it has a volume control that it s set to the maximum level TIP WHEN ADJUS...

Страница 19: ...the Cloud AP5 It will take 80 seconds for the Cloud AP5 to reboot Clicking on the Sign out button signs the user out of the Cloud AP5 configuration console when the user is signed out the standard sig...

Страница 20: ...re not working and all steps covered in this manual have been followed please send an e mail to TIM Technologies support on support tim4biz com Please include Name Company Cloud AP5 site Brief descrip...

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