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23
TROUBLESHOOTING
If an error occurs, the LED on the button will flash red and a voice prompt will sound.
Error message
Cause
Solution
1
Rotary brush error, please clean
the rotary brush.
The rotary brush is stuck.
Disassemble and clean the rotary brush. Remove all
fragile objects and cables, clothing, paper, wires from
the floor and ensure that no objects are lying on the
ground.
2
Side brush error, please clean the
side brush.
The side brush is stuck.
Disassemble and clean the side brushes. Remove all
fragile objects and cables, clothing, paper, wires from
the floor and ensure that no objects are lying on the
ground.
3
The wheels are stuck, please clean
the wheels.
The wheel is stuck.
Check and clean the wheel. Remove all fragile objects
and cables, clothing, paper, wires from the floor and
ensure that no objects are lying on the ground.
4
Front bumper error, please tap.
The front bumper is stuck.
Lightly tap the bumper several times to clean it.
5
Clean the sensors in the front
bumper.
A foreign object is interfering with
the sensor in the front bumper.
Clean the sensors in the front bumper.
6
Clean the fall sensor.
A foreign object is interfering with
the fall sensor.
Clean the fall sensor.
7
Place the appliance in a safe
place.
The appliance is not in a safe place.
Move the appliance and restart it.
8
Please turn on the power switch.
The power switch turns off during
charging.
Please turn on the power switch.
9
Clean the laser sensor.
A foreign object is interfering with
the fall sensor.
Clean the laser sensor and restart the robotic vacuum
cleaner in a safe place.
10
Press the start button again.
The “AUTO” button is stuck.
Press the "AUTO" button again.
11
Fan error. Please contact after-
sales service.
Robotic vacuum cleaner error.
Turn off the power switch, then restart the appliance.
If it still does not work, please contact after-sales
service.
12
Front wheel error, restart device.
Robotic vacuum cleaner error.
Turn off the power switch, then restart the appliance.
If it still does not work, please contact after-sales
service.
13
Communication error, restart
the device or contact after-sales
service.
Robotic vacuum cleaner error.
Turn off the power switch, then restart the machine. If
it still does not work, contact after-sales service.
14
Battery error, contact after-sales
service.
Unexpected battery temperature.
Restart the device after the battery has cooled down,
or contact after-sales service if the device still does
not work.
15
The robotic vacuum cleaner is
stuck. Move it to another location.
The robotic vacuum cleaner has
encountered an obstacle.
Move the robotic vacuum cleaner to another location
and restart it.
16
Place the robotic vacuum cleaner
on the charging station.
The battery is too low for the
robotic vacuum cleaner to find the
charging station.
Place the robotic vacuum cleaner on the charging
station.
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