4. Please keep the Wear os app running in the phone background. If you still can't reconnect,
please place both your phone and watch into “Airplane Mode” for about 10 seconds. Disable
“Airplane Mode”, then connect the two devices again.
My watch cannot receive notifications
Please complete the following:
1. Ensure the phone/watch is not in “Airplane” or “Do not Disturb” mode.
2. Ensure your phone can receive notifications, and that they display on your phone’s lock
screen. If you get a notification on your phone but there's no sound or vibration, you will receive
a notification on your watch without vibration as well.
3. Check and make sure that you did not block an app by: Opening the WearOS app > Tap
Notifications > You'll see a list of apps. To unblock an app, enable the desired app to receive
notifications.
4. Check if your phone and watch are connected via bluetooth. If your watch isn't paired, you'll
see a cloud with a line through the middle.
5. Restart your phone and watch. Note: If none of the above work, try resetting the watch to the
factory settings (all the data on the watch will be erased) and re-pairing the devices.
I cannot place/receive calls on my watch.
This function is only available when the watch is paired to an Android phone, and not an iOS
device. For Android users, please complete the following steps:
1. Please open the ""Phone"" app on your watch. You should see a message to switch on
Bluetooth. Once Bluetooth is switched on and the watch is connected to your phone, you should
be able to receive phone calls.
2. Go to Settings -> Connectivity -> Bluetooth, and ensure that you enable ""play phone voice
call on the watch"".
3. Please ensure that your phone is not connected to any other Bluetooth devices, otherwise the
watch may be unable to receive calls from the phone.
I cannot change the date/time format in Essential Mode.
