My watch will not pair to my phone.
For a step by step guide on how to pair your new Ticwatch, please see the following tutorial
videos:
- How to pair your Ticwatch with an Android device:
- How to pair your Ticwatch with an iOS device:
My watch does not provide 30 days of battery life.
While left only in Essential Mode, you can receive up to 30 days of battery. When in Smart
Mode, your device will last up to 2 days.
My watch does not get 2 days of battery life in Smart Mode.
Battery life differs depending on your personal usage. For the longest battery life, we
recommend that the "Always-on" screen is disabled, and that your watch is actively paired to
your phone.
My usage of the watch is low, and the battery life is still too short.
For battery life issues, we recommend that you let your watch go through 3 complete charge
cycles. This means, charge your battery to 100% and then allow it to fall to 0% before you
reconnect it to the charging cable. Once you do this 3 times in a row, your battery life should
improve. If the problem persists, please charge your watch to 100%, and then allow your watch
to stay in "Airplane Mode" overnight. If your battery drops more than 10%, please apply for a
warranty at support.mobvoi.com
My watch will not charge.
Please place your watch on the charger for 1-2 hours, and then check to see if your device is
warm. If your watch is not warm, there is likely an issue with the charger, and a new one is
needed. If the watch does feel warm, the issue then probably lies with the watch itself. If you are
eligible for a warranty replacement for either the charger or the watch, please submit a warranty
request at support.mobvoi.com.
