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Atlas IP+ Terminal User Manual
Page 95 of 106
9 TROUBLESHOOTING
Antenna / Satellite Signal Level
Symptoms
Descriptions / Remedial Actions
Low Signal Strength Bar
on Web Console
Check any interference signal from other electronics devices
that are close to the ADU.
Check to ensure that the antenna cable is properly secured.
Depending on the antenna’s location on the vessel, the
vessel’s route may cause the ADU’s line of sight to be
blocked by obstruction such as the hull or monkey bridge of
the vessel, depending on the elevation of the satellite.
Check any that may block the ADU
’s line of sight.
Data Connection
Symptoms
Descriptions / Remedial Actions
Unable to active Primary
PDP context
Ensure you are using a valid APN.
Ensure that the satellite signal strength is good.
Ensure that the BDU is set as
Data
Mode.
Ensure your SIM card supports PS services.
Ensure your prepaid credit is not exhausted.
Unable to access internet
after successfully Primary
PDP context activation
Ensure proper PC/laptop Ethernet settings.
Ensure no firewall/proxy settings are preventing access to
the BDU.
Ensure that PC/laptop Mac address is not listed under
Reject list under Mac Filtering.
Ensure that the PC/laptop is configured to obtain IP address
automatically (DHCP).
“Always On” feature is not
working
Ensure feature is enabled via Web Console.
A standard background connection has to be manually
activated for the first time after enabling this feature.
PoE LAN Port (RJ45)
Symptoms
Descriptions / Remedial Actions
No LAN indication
Ensure that the Ethernet Cable is plugged into the PoE LAN
port (RJ45) or the standard LAN port (RJ45) properly.
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