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Label your package accordingly and ship to:
Advance Energy, Inc.
ATTN: Thunder Power RC Product Support
RMA #
4720 W. University Ave.
Las Vegas, NV 89103
Please make sure you obtain a tracking number and/or proof of delivery service for your shipment.
TPRC is NOT responsible for any shipments that are lost and/or not proven to be delivered to us.
Once your shipment is received it will be processed and typically subject to the inspection and
review process within 5-7 business days. We will contact you with a resolution, for additional
information, etc. as soon as possible after the inspection and review process is completed.
Warranty Inspection and Repair or Replacement:
To receive warranty support you must include a seller-dated copy of the purchase receipt verifying
the proof-of-purchase date. Provided all warranty conditions have been met, your Product will be
repaired or replaced under warranty free of charge. Repair or replacement decisions are at the
sole discretion of TPRC.
Non-Warranty Repair or Replacement:
Should your Product(s) not be repairable or replaceable under warranty it(they) may be eligible for
repair or replacement at a discount off the current purchase price plus shipping. Also, any product
eligible for non-warranty repair or replacement that has been with TPRC for more than 90 days
without authorization for work/confirmation of order will be considered abandoned and may be
disposed of accordingly.
Instructions for Disposal of WEEE by Users in the European Union:
This product must not be disposed of with other waste. Instead it is the user’s responsibility to
dispose of their waste equipment by handing it over to as designated collection point for the
recycling of electrical and electronic equipment waste. The separate collection and recycling of
your waste equipment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment. For more
information about where you can drop off your waste equipment for recycling, please contact your
local city office, your household waste disposal service or where you purchased the product.
