THORLABS CC6000, Руководство пользователя

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Portable Connector End Face Geometry Interferometer Chapter 12: Appendix
Rev B, April 16, 2019 Page 64
12.3. Installation Problems
In most cases, carrying out the instructions for the CC6000 system installation listed in its User Manual will result
in smooth and automatic recognition of the CC6000 video hardware at the time it is plugged into the computer.
Occasionally a computer will falsely identify the CC6000 hardware, leading to a
“No camera detected” error
message when launching the installed CC6000 application, and subsequent inability to perform measurements.
In the event this error message is encountered, the following steps should be tried in order to achieve correct
operation of your CC6000 system.
1. Try plugging the USB cable from the CC6000 into a different USB port on the computer:
a. The correct port will invoke a [Found New Hardware] message when the USB connector is attached
to that port for the first time.
b. NOTE: All available USB ports on the computer should be tried before giving up on this corrective
approach.
2. Check for the correct minimum version of the operating system service called DirectX:
a. Click START and select RUN.
b.
Type in ‘dxdiag’ and click on OK button.
c. Answer NO if asked to check if drivers are digitally-signed
d. Click the SYSTEM tab.
e. Read the current DirectX version from the System Information list. It must be version 9.0 or later.