Scientific Grade Digital Video Camera
Chapter 11: Warranty
ITN000089-D02, Rev H
Page 45
Chapter 11 Warranty
11.1. General Product Warranty
Thorlabs warrants that all products sold will be free from defects in material and workmanship, and will conform to
the published specifications under normal use, when correctly installed and maintained.
11.2. Specific Warranties
11.2.1. Optomechanics
Lifetime Warranty:
Thorlabs offers a lifetime warranty on all optomechanical components. Thorlabs will repair or
replace any optomechanical product which, after evaluation, has been shown to not meet specifications under the
conditions listed above.
11.2.2. Optical Tables and Breadboards
Lifetime Warranty:
Thorlabs provides a lifetime guarantee that all of our passively damped optical tables and
breadboards will meet all originally stated performance specifications under normal use and proper handling. We
additionally guarantee that all our table tops and breadboards, both active and passive, will be free from defects in
workmanship, including delamination of the skins under normal use and handling.
11.2.3. Lasers and Imaging Systems
Thorlabs offers a one year warranty on all lasers and imaging systems, with the exceptions of laser diodes. Some
products are warranted for the number of hours specified in the operating manual of each laser.
11.2.4. Opto-Electronics, Control Electronics, Optics, and Nano-Positioning Product Lines
Thorlabs offers a two year warranty on the above mentioned product lines, provided normal use and maintenance
of the products and when properly handled and correctly installed.
Thorlabs shall repair or replace any defective or nonconforming product as detailed above. We ask that buyer
contact Thorlabs for a Return Material Authorization number (RMA #) from our Customer Service/Returns
department in order to most efficiently process the return and/or repair.
11.2.5. Non-Warranty Repairs
Products returned for repair that are not covered under warranty, will incur a standard repair charge, in addition to
all shipping expenses. This repair charge will be quoted to the customer before the work is performed.
11.2.6. Warranty Exclusions
The stated warranty does not apply to Products which are (a) specials, modifications, or customized items
(including custom patch cables) meeting the specifications you provide; (b) ESD sensitive items whose static
protection packaging has been opened; (c) items repaired, modified or altered by any party other than Thorlabs;
(d) items used in conjunction with equipment not provided by, or acknowledged as compatible by, Thorlabs; (e)
subjected to unusual physical, thermal, or electrical stress; (f) damaged due to improper installation, misuse,
abuse, or storage; (g) damaged due to accident or negligence in use, storage, transportation or handling.
