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TROUBLESHOOTING
If you encounter a problem with your device or if you suspect the
device is not working properly, you can make a few simple checks
before calling a technician.
Problem
Solution
No power
Before using the appliance, check that it is fully
charged, empty the dust container and clean the
filter.
Loss of
aspiration
Check to see if the openings are clogged.
Unplug and clean if necessary.
Make sure the filter is correctly installed. Empty
the dust container and clean the filter.
The
motorized
brush does
not turn
Unplug the unit, check for clogged hair or dirt. If
necessary, remove the rotating shaft from the
power brush by unlocking the latch, clean and
reposition the shaft by performing the reverse
procedure.
Make sure that the axle has been properly inserted
into the power brush and the latch is in the locked
position.
The device may need to be recharged.
Connect the device to the charger. The
battery indicator will turn GREEN when
charging is complete.
The battery
indicator
lights red
while in use
The motorized brush is blocked. Turn off the
vacuum and remove any object blocking the
brush.
For any other problems occurring in your device: contact
Customer Service.
CAUTION:
The power brush contains electrical connections, do not
immerse in water for cleaning.