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E-DOC-CTC-20090507-0001 v1.0

Troubleshooting

Introduction

This chapter suggests solutions for problems you may encounter while installing or configuring your
Thomson Gateway.

If the suggestions do not resolve the problem, look at the support pages on

http://www.thomson.net

contact your service provider.

Topics

This chapter describes the following topics:

Topic

Page

General Thomson Gateway Troubleshooting

Reset to Factory Defaults

Содержание TG508

Страница 1: ...Setup and User Guide THOMSON TG508 Multi User ADSL2 Gateway...

Страница 2: ......

Страница 3: ...THOMSON TG508 Setup and User Guide...

Страница 4: ...ks of the Wi Fi Alliance Wi Fi CERTIFIED Wi Fi ZONE Wi Fi Protected Access Wi Fi Multimedia Wi Fi Protected Setup WPA WPA2 and their respective logos are trademarks of the Wi Fi Alliance UPnP is a cer...

Страница 5: ...Restoring your Configuration 13 3 Thomson Gateway Tools 15 3 1 UPnP 16 3 1 1 Accessing Your Thomson Gateway with UPnP 17 3 1 2 Managing your Internet connection with UPnP 18 3 1 3 Configuring UPnP on...

Страница 6: ...lication Sharing 44 5 3 2 Firewall 49 5 3 3 Intrusion Detection 51 5 3 4 Dynamic DNS 52 5 3 5 Change Password 54 5 4 Home Network 55 5 4 1 Devices 56 5 4 2 Interfaces 58 6 Troubleshooting 61 6 1 Gener...

Страница 7: ...see 1 Introduction on page 7 Sample text indicates an important content related word Example To enter the network you must authenticate yourself Sample text indicates a GUI element commands on menus a...

Страница 8: ...E DOC CTC 20090507 0001 v1 0 2 About this Setup and User Guide...

Страница 9: ...le to benefit from all the services offered by your Thomson Gateway This Setup and User Guide will focus on the following features Broadband Internet connection This chapter describes how to connect y...

Страница 10: ...connection details from your Internet Service Provider ISP Your ISP s method for connecting to the Internet for example PPPoE The VPI VCI for example 8 35 Your user name and password to connect to the...

Страница 11: ...eway Installation method How it works The Setup and User Guide will first help you to connect your computer to the Thomson Gateway After this is done you can configure your Thomson Gateway using your...

Страница 12: ...as described in 1 3 Connecting a Computer Using the Ethernet Cable on page 7 Configure the Thomson Gateway Proceed as follows 1 Open your web browser 2 Browse to the IP address of your Thomson Gatewa...

Страница 13: ...omatically This is the default setting Ethernet cable In your package you will find a cable with yellow connectors This is the Ethernet cable Procedure Proceed as follows 1 Connect one end of the Ethe...

Страница 14: ...E DOC CTC 20090507 0001 v1 0 8 1 Installation...

Страница 15: ...OC CTC 20090507 0001 v1 0 9 2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter Topic Page Thomson Gateway LED Behaviour 10 Thomson Gateway GUI 12 Backing Up Restoring your Configuration...

Страница 16: ...E DOC CTC 20090507 0001 v1 0 10 2 Thomson Gateway Basics 2 1 Thomson Gateway LED Behaviour Content This chapter describes the behaviour of Status LEDs...

Страница 17: ...id on Power on normal operation Red Solid on Power on self test failed indicating device malfunction Off Power off Colour State Description Green Solid on Ethernet connection no activity Blinking Ethe...

Страница 18: ...e to the IP address of your Thomson Gateway by default 192 168 1 254 3 If you have protected your Thomson Gateway with a user name and password the Thomson Gateway will prompt you to enter these Enter...

Страница 19: ...menu click Configuration 3 In the Pick a task list click Save or Restore Configuration 4 Under Backup current configuration click Backup Configuration Now 5 The Thomson Gateway prompts you to save you...

Страница 20: ...E DOC CTC 20090507 0001 v1 0 14 2 Thomson Gateway Basics...

Страница 21: ...l take a closer look at following features Feature availability Depending on the configuration offered by your Internet Service Provider ISP some features may not be available on your Thomson Gateway...

Страница 22: ...ithout opening your web browser For more information see Accessing Your Thomson Gateway with UPnP Connect disconnect without having to open the Thomson Gateway GUI For more information see Managing yo...

Страница 23: ...nu click Network 2 The Network window appears 3 Right click your Thomson Gateway displayed as THOMSON TGXXX and click View device web page 4 The Thomson Gateway GUI appears Windows XP If you computer...

Страница 24: ...you are currently Connected to the Internet click Disable to disconnect from the Internet Not connected to the Internet click Enable to connect to the Internet Windows XP Proceed as follows 1 On the...

Страница 25: ...the Thomson Gateway GUI you can Enable Disable UPnP Enable Disable UPnP Proceed as follows 1 Browse to the Thomson Gateway GUI 2 On the Toolbox menu click Game Application Sharing 3 Under Universal P...

Страница 26: ...move Programs 3 The Add or Remove Programs window appears Click Add Remove Windows Components 4 The Windows Components Wizard appears In the Components list select Networking Services and click Detail...

Страница 27: ...2 Select Settings Control Panel Add or Remove Programs 3 In the Add or Remove Programs window click Add Remove Windows Components 4 The Windows Components Wizard appears Select Networking Services in...

Страница 28: ...s to decide to which computer he will have to send this message If the incoming message is a response to an outgoing message originating from one of your computers the Thomson Gateway sends the incomi...

Страница 29: ...c computer Proceed as follows to do so 1 Browse to the Thomson Gateway GUI 2 On the Toolbox menu click Game Application Sharing 3 In the Pick a task list click Assign a game or application to a local...

Страница 30: ...ou first have to create an account at a Dynamic DNS service provider For example www dyndns org www no ip com www dtdns com Procedure Proceed as follows 1 Browse to the Thomson Gateway GUI 2 On the To...

Страница 31: ...E DOC CTC 20090507 0001 v1 0 25 4 Internet Security 4 Internet Security Overview The Thomson Gateway offers you various options to secure your network Topic Page Firewall 26...

Страница 32: ...Proceed as follows 1 Browse to the Thomson Gateway GUI 2 On the Toolbox menu click Firewall 3 The Firewall page appears In the upper right corner click Configure 4 A list with security settings with...

Страница 33: ...nfigure your Thomson Gateway simply by using a web browser from any local computer connected to the Thomson Gateway Requirements Before you can access the Thomson Gateway web pages Your computer must...

Страница 34: ...help information Location bar The location bar allows you to View your current position in the Thomson Gateway GUI Depending on the page you are on view the following buttons Overview to view a summar...

Страница 35: ...nformation and configuration parameters of your Thomson Gateway The Thomson Gateway menu In the Thomson Gateway menu you can find the following items Click To Information View some system information...

Страница 36: ...eway You may need this when contacting your help desk This page lists the Thomson Gateway s Product Name Serial Number Software Release Boot Loader Version Restarting your Thomson Gateway Proceed as f...

Страница 37: ...31 5 The TG508 GUI 5 1 2 Configuration Overview The System Configuration Overview page displays basic configuration information Details The System Configuration Details page displays all of the availa...

Страница 38: ...the Service Name for the Internet connection of your Thomson Gateway Time Configuration The following settings can be configured Timezone Choose your geographical timezone NTP Server Choose a dedicat...

Страница 39: ...ropdown lists This will automatically configure the Thomson Gateway with correct protocal and VPC VCI settings for your ISP 4 Click Back to go back and change your settings Click Next to save your set...

Страница 40: ...The Backup Restore page allows you to Save your current configuration Restore a previously saved configuration For more information see 2 3 Backing Up Restoring your Configuration on page 13 All chang...

Страница 41: ...page allows you to upgrade the Thomson Gateway firmware which is located on your computer Proceed as follows 1 In the Pick a task list click Firmware Upgrade 2 Click Browse Browse to the firmware on y...

Страница 42: ...on Gateway Recorded Events The Recorded Events table gives you an overview of the last event logs that have been recorded since the Thomson Gateway was turned on You can perform the following actions...

Страница 43: ...way Click View more to see more information on the corresponding broadband connection Connect Disconnect to establish terminate a dial up connection The Broadband Connection menu In the Broadband Conn...

Страница 44: ...Details The DSL Connection Details page displays all DSL Link Information Besides the same information as on the Overview page the following information is also displayed Line Attenuation Up Down in d...

Страница 45: ...001 v1 0 39 5 The TG508 GUI Configure The DSL Connection Configure page allows you to configure DSL modulate mode of your Thomson Gateway Proceed as follows 1 Choose a Modulation type from the dropdow...

Страница 46: ...tablish terminate the connection by clicking the Connect Disconnect button Overview The Internet Service Settings Overview page displays the following basic Connection Information Uptime Displays the...

Страница 47: ...Displays the username and password of your Internet account Connection Mode Displays the PPP connection model either be Always On On Demand or Manual Checking your Internet connectivity On the Connect...

Страница 48: ...E DOC CTC 20090507 0001 v1 0 42 5 The TG508 GUI 4 The Thomson Gateway lists the test results If a test is successful you will get a green check mark If a test fails you will get a red cross...

Страница 49: ...ox Menu In the Toolbox menu you can find the following items Click To Game Application Sharing Share services and games that you run in your private network towards the Internet Firewall Configure the...

Страница 50: ...talled on a specific local host on your network for which the Thomson Gateway should accept inbound initiated connections coming from the Internet For each game or application that has been assigned t...

Страница 51: ...d Games Applications This section allows you to Assign a game or application to a specific network device Proceed as follows 1 In the Game or Application list click the game or application that you wa...

Страница 52: ...from the port mappings of an existing game or application Manual Entry of Port Maps if you want to configure the port mapping for this game or application manually 5 Click Next 6 The Thomson Gateway c...

Страница 53: ...e appears You can find an overview of the port mappings used to allow this game or application to be initiated from the Internet View information about a device assigned to a game or application click...

Страница 54: ...range is used as for the Port Range 4 If you want to make a dynamic translation rule optional you must specify a Trigger Protocol and Trigger Port 5 Click Add Edit a port mapping proceed as follows 1...

Страница 55: ...wall Overview page summarizes the overall security policy configured on your Thomson Gateway To view the details of the active security level click Details For more information see Security level sett...

Страница 56: ...er Firewall Settings you can find following details The Name of the rule The Action that is applied on the traffic when the rule is valid Traffic blocked is indicated with a red cross while traffic al...

Страница 57: ...against malicious intrusions The Intrusion Detection page shows you the intrusions you are protected against Proceed as follows 1 Under Firewall Options select the check box es of the firewall featur...

Страница 58: ...abled Yes or not No User name The user name you are registered with at the dynamic DNS service provider Password The password you are registered with at the dynamic DNS service provider Dynamic DNS se...

Страница 59: ...NS service account 3 In the Dynamic DNS Service list click your dynamic DNS service provider 4 In the Host text box type the host name you want to assign to this interface for example Thomson Gateway...

Страница 60: ...Proceed as follows 1 Fill in the Old Password box with the current password of the user account your are currently logged on with 2 Fill in the New Password and Confirm New Password boxes with the de...

Страница 61: ...ed devices You can find an overview of the following interfaces Ethernet The detected devices and interfaces are indicated with a corresponding icon The Home Network menu In the Home Network menu you...

Страница 62: ...rameters Under Information Status Displays whether the device is currently connected to the Thomson Gateway network or not Type Displays the device type default generic device Connected To Displays th...

Страница 63: ...he IP address of the device DHCP Lease Time if applicable Displays the time for which the client can use this IP address Under Connection Sharing You can view the games or services that are currently...

Страница 64: ...pecified DHCP Server Indicates the DHCP server is enabled Yes or disabled No Under DHCP Server Parameters Address Pool Start IP The start IP address of the DHCP server s address pool Address Pool End...

Страница 65: ...254 in the left text box Specify a Domain Name in the text box Select clear the DHCP Server check box to enable disable DHCP Server on the interface Under DHCP Server Parameters Type the Address Pool...

Страница 66: ...E DOC CTC 20090507 0001 v1 0 60 5 The TG508 GUI...

Страница 67: ...may encounter while installing or configuring your Thomson Gateway If the suggestions do not resolve the problem look at the support pages on http www thomson net or contact your service provider Topi...

Страница 68: ...up Make sure that your user name and password are correct Proceed as follows 1 Browse to the Thomson Gateway GUI 2 On the Broadband menu click Internet Services 3 Under Internet click View More 4 Chec...

Страница 69: ...nu click Configuration 3 In the Pick a task list click Reset my Thomson Gateway to default settings 4 The Thomson Gateway restores the initial configuration and restarts 5 The Thomson Gateway returns...

Страница 70: ...E DOC CTC 20090507 0001 v1 0 64 6 Troubleshooting...

Страница 71: ......

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