39
USB Troubleshooting
6)
The selected network adapter window appears. On the pull down menu, select
“
Do
not use this device (disable) and click
“
Ok.
”
7)
Close all open windows.
2D. uninstall the USB cable modem if neither A, B, or C is
applicable
Uninstall the
“
USB cable modem
”
in accordance with the instructions outlined in
Solution 1A, Uninstall USB cable modem, on page 32.
Symptom 3:
Cable modem stops transferring data (passing traffic).
Cable modem was functioning properly and suddenly stopped transferring data (passing
traffic).
Solution 3:
A) Check your cables
—
there might be a disconnected, bent, broken, or coiled cable.
B)
Unplug the USB cable, and plug it back in while your computer is operational.
Symptom 4:
Windows response is sluggish once the USB cable is connected.
Windows response is sluggish following a computer reboot.
The hourglass stays up for several minutes.
A network error message is displayed as shown in the following figure below.
When a network connection first starts, Windows tries to get a network address, also
known as an
“
IP
”
address. This process is called DHCP (Dynamic Host Control Protocol),
and it can take several minutes to complete. On Windows 98 SE, an hourglass may
appear and the system response may be sluggish.
If the coaxial cable is not connected or the cable network is down, you may see a DHCP
error as shown in TS fig. 4.
