19
BEFORE CALLING SERVICE
Please make these simple checks before calling service.
Symptoms
Items to Check and Actions to follow
“ Ghost ” or double
image
* Make sure the antenna is facing the right direction..
* This may be caused by obstruction to the antenna due
to high rise buildings or hills.
* Using a highly directional antenna may inprove the
picture.
No power
*Check that the TV’s AC power cord is plugged into the
mains socket.
*Unplug the TV, wait for 60 seconds. Then re-insert
plug into the mains socket and turn on the TV again.
No picture
* Check antenna connections at the rear of the TV to see
if it is properly connected to the TV.
* Possible broadcast station trouble. Try another
channel.
*Adjust the contrast and brightness settings.
*
Check there is not a wrong connection or a wrong
input mode selection.
Good picture but no
sound
*Increase the VOLUME.
*Check that the TV is not muted; press the button on the
remote control.
Good sound but poor
color
*Adjust the contrast, color and brightness settings.
Poor picture
*Sometimes, poor picture quality occurs when having
activated an S-VHS camera or camcorder connected
and having connected another peripheral at the same
time. In this case switch off one of the other
peripherals
Snowy picture and
noise
*Check the antenna connection
Horizontal dotted line
*This may be caused by electrical interference (e.g.
hairdryer, nearby neon lights, etc.)
*Turn off the equipment.
Television not
responding to remote
control
*Check whether the batteries are working. Replace if
necessary
*Clean the remote control sensor lens on the TV.
*You can still use the buttons at the front of your TV.
