Thinklogical VQM-USB030-LCRX, Руководство пользователя

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Page 23
USB 3.0 Extender Manual
thinklogical
®
Rev. B, April 2017
Please contact our expert sales staff in Milford, CT. We are here Monday through Friday from 8:30am
to 5:00pm
, Eastern Time Zone. We’ll provide a representative’s direct dial phone number when you call.
If leaving a voice message, please provide a preferred time to call back so we may reach you at your
convenience.
Our switchboard attendant will direct your call during regular business hours. We have an automated
attendant answering our main telephone switchboard after regular business hours and holidays. You can
leave voice messages for individuals at any time.
Fax
Our company facsimile number is 1-203-783-9949 . Please indicate the nature of the fax on your cover
sheet and provide return contact information.
Product Support
Thinklogical
’s
®
support personnel are available Monday through Friday from 8:30am to 5:00pm ,
Eastern Time Zone. If your application requires assistance at some time outside of our normal business
hours, please contact us beforehand and we will do our best to make any arrangements necessary to
help you with your Thinklogical
®
products. 1-203-647-8798.
Warranty
Thinklogical, LLC
®
warrants this product against defects in materials and workmanship for a period of
one year from the date of delivery. Thinklogical, LLC
®
and its suppliers disclaim all other warranties.
Note: Thinklogical, LLC
®
products carry a one year warranty, with longer term warranties
available at time of purchase on most products. Please refer to your product invoice for
your products Warranty Terms & Conditions.
Defect remedy shall be the repair or replacement of the product, provided the defective product is
returned to the authorized dealer
within a year from the date of delivery .
If you wish to return your device, contact the Thinklogical, LLC
®
authorized dealer where you purchased
the device, or if you purchased directly, call Thinklogical, LLC at 1-800-291-3211 (USA).
Return Authorization
If you must return a product to Thinklogical
®
directly, please contact Customer Support at:
1-800-291-3211 or 1-203-647-8700 .
If you need to return your Thinklogical
®
product to us for any reason, please get a
R
eturn
M
erchandise
A
uthorization Number (RMA#)
from Thinklogical’s
Product Support Department (1-203-647-8798) before sending the unit in.
Customer Support will ask you to describe the problem and will issue you a R eturn M erchandise
A uthorization number (RMA#). Pack the device in its original box, if possible, and return it with the RMA#
printed on the outside of the box.
Note: DO NOT return a product to Thinklogical
®
without a Return Merchandise
Authorization .