®
3 G S D I t o H D M I C o n v e r t e r M a n u a l , R e v . D , A p r i l , 2 0 1 3
P a g e 2 1
– Information on Thinklogical
®
and our products.
– Sales Department - orders, questions or issues.
– Product support, technical issues or questions, product
repairs and request for Return Authorization.
5.1.3.
Telephone
Sales:
Please contact our expert sales staff in Milford, CT at
1-203-647-8700
or, if in the
continental U.S., use our
toll-free number 1-800-291-3211
. We are here Monday through
Friday from 8:30am to 5:00pm, Eastern Time Zone. Ask a sales rep for a direct dial phone
number when you call.
Product Support:
Contact Product Support in Milford, Connecticut at
1-203-647-8700
. The
support lines are manned Monday through Friday, 8:30am to 5:00pm, Eastern Time Zone.
International Sales:
Please contact our U.S. sales staff in Milford, CT at
1-203-647-8700
.
We are here Monday through Friday, 8:30am to 5:00pm, Eastern Time Zone (same as New
York City). If leaving a voice message, please provide a preferred time to call back so we may
reach you at your convenience.
Our switchboard attendant will direct your call during regular business hours. We have an
automated attendant answering our main telephone switchboard after regular business hours
and holidays. You may leave voice messages for individuals at any time. Our Sales
Representatives have direct numbers to facilitate your next call to us.
5.1.4.
Fax
Our company facsimile number is
1-203-783-9949
. Please indicate the nature of the fax on
your cover sheet and provide return contact information.
5.2 Product Support
Thinklogical
’s
®
support personnel are available Monday through Friday from 8:30am to
5:00pm, Eastern Time Zone. If your application might require assistance at some time outside
of our normal business hours, please contact us beforehand and we will do our best to make
arrangements to help you with your Thinklogical
®
products.
5.2.1.
Warranty
Thinklogical
®
warrants this product against defects in materials and workmanship for a period
of one year from the date of delivery. Thinklogical
®
and its suppliers disclaim any and all other
warranties.
Note:
Thinklogical
®
Inc. products carry a one year warranty, with longer term
available at time of purchase on most products. Please refer to your product
invoice for your products Warranty Terms & Conditions.
Defect remedy shall be, repair or replacement of the product, provided that the defective
product is returned to the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the
Thinklogical
®
authorized dealer where you
purchased the device, or if you purchased directly, call Thinklogical at 1-800-291-3211 (USA).
