4
Troubleshooting
Error Messages
Thermo Scientific
DXRxi User Guide
177
Instrument off or disconnected
The instrument is powered off or a cable is disconnected. Check the following:
• Both instrument USB cables are securely connected to the instrument and to USB 2.0
connectors on the system computer
• Instrument power supply is connected to a power source and powered on
• Instrument power strip is connected to a working outlet that meets the instrument’s
electrical specifications and the strip is powered on (Refer to the instrument site and
safety information guide for electrical specifications.)
• Power LED on the instrument front panel is lit (hold down 3 seconds to power up)
If this message appears and the instrument is powered on and the USB cables are connected to
the computer, cycle the power on the computer and the instrument (turn the power switch on
the power strip off and back on and then hold down the instrument power button for
3 seconds) and then restart the OMNICxi software. If that doesn’t fix the problem,
.
Video camera disconnected
A video camera cable is disconnected. Check the following:
• Video camera USB cable is securely fastened to the instrument
• Both instrument USB cables are connected to the instrument and to USB 2.0 connectors
on the system computer
If the cables are connected and this message still appears, disconnect the video USB cable,
wait 5 seconds and then reconnect it to restart the video camera. If this doesn’t fix the
problem,
Stage controller off or disconnected
The stage controller is powered off or the cable is disconnected. Check the following:
• USB cable for the stage controller is securely connected to the computer
• Stage controller is plugged into the instrument power strip
• Stage controller is powered on
If the stage controller is powered on and connected to the computer and this message still
appears,
.
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