TELL US WHAT YOU THINK!
Be sure to stop by our site and share your thoughts on
your new gear with a review.
STORAGE
We recommend leaving the valve open and storing your mattress rolled tight in
a stuff sack to protect it from dirt and sharp objects.
FIELD REPAIR
Our Repair Kits make your mattress repairs simple and effective.
Follow the kit’s included instructions and use the self-adhesive patch to
carefully cover the puncture. For additional information or repair videos,
visit
thermarest.com/warranty.
CLEANING
Periodic cleaning is recommended to prevent food, oils or other materials from
degrading your mattress. Fully inflate the mattress and close the valve. Use a
soft bristle brush and any mild household degreasing cleaner or detergent.
Formula 409® is useful for removing sunscreen or bug repellant. Rinse and leave
unrolled to dry. Never store your mattress wet.
For additional care and use instructions, visit
thermarest.com/FAQ
.
LIMITED LIFETIME WARRANTY
B
Your mattress is warrantied for the life of the product against
defects in materials and workmanship.
B
Should the mattress be found defective under the warranty,
Therm-a-Rest, at its option, will repair or replace the mattress.
Mattresses older than two years from the date of manufacture
may be replaced with a cosmetically irregular mattress.
· Normal wear, puncture, abrasion, misuse, alteration, abuse, or
disassembly of the product are not covered.
· Therm-a-Rest will not be liable for incidental or consequential
damages. Some states do not allow this exclusion or limitation
of incidental or consequential damages, so the above
limitations may not apply.
· Shipping charges to an Authorized Repair Center for a damaged
mattress are not covered and are the responsibility of the
customer. Return shipping charges for the repaired mattress
are covered.
REPAIR SHOP & WARRANTY
FOR NORTH AMERICAN CUSTOMERS
B
To start a repair order or warranty claim, visit
thermarest.com/
warranty
and follow the instructions under “Send It To Our
Repair Shop”.
B
After you create a return authorization number and ship your
mattress to us, give our team 3-4 weeks for your gear to be
processed, evaluated and returned.
B
If you have any questions about the status of your repair/warranty,
please contact us with your Return Authorization Number for
easy tracking.
FOR INTERNATIONAL CUSTOMERS
For more information about our worldwide warranty and
repair service or to find a service center near you, please visit
thermarest.com/warranty
.
Congratulations on your
purchase of a Therm-a-Rest
®
NeoAir
®
mattress!
LEADERS IN CAMP
Therm-a-Rest has been the leading innovator of
award-winning outdoor comfort since 1972. Whether you’re an
ounce-counting alpinist or a luxury-seeking, road-tripping fun
hog, our products are designed to help you make the most of
every moment outdoors.
Below are your instructions to help keep your
Therm-a-Rest NeoAir mattress on the trail for years to come.
TO INFLATE
1.
Unroll your mattress and open the valve.
2.
Blow air into the first section of the mattress and close the valve.
3.
Roll the pad from the top to push air to the bottom of the mattress.
4.
Open the valve and continue inflation until the mattress is fully inflated and
close the valve.
5.
Once inflated, you can personalize the firmness while lying on the mattress
by slightly opening the valve and bleeding air to create your ideal level of
support.
TO DEFLATE
1.
Open the valve and allow air to leak out.
2.
Fold the mattress and roll toward the valve end, pushing any extra air
out of the mattress.
TIPS TO PROTECT YOUR MATTRESS
B
Partially deflate your mattress when leaving it inflated during the
day, especially in your tent or car on a hot day. Barometric pressure
and significant changes in temperature and weather will affect your
mattresses’ inflation and possibly damage it.
B
Never set up your mattress on rocks or sharp surfaces.
B
Use a ground cloth beneath the mattress if you aren’t sleeping
in a tent.
B
Do not use your mattress as a flotation device. It is not U.S. Coast
Guard-approved.
B
Do not expose mattress to flame or sparks.
B
Do not pressurize mattress with high-pressure pumps (over 2 psi).
B
Do not contaminate the mattress with Deet-based insect repellants,
sunscreen, or chlorine.
B
Do not expose mattress to long periods of direct sunlight. Ultraviolet
rays gradually destroy the coated fabric.
B
Always carry the air mattress in a stuff sack or other protective bag.
B
Keep mattresses away from your pets. Dogs love to chew the valves,
and cats like to sharpen their claws on the mattress.
