11
Warranty
Thank you for purchasing a product from THE VALVE. We are sure that you will be more
than satisfied with your choice. Should your amplifier need in-warranty servicing, please
contact the dealer where it was purchased or, alternatively, contact THE VALVE directly. In
order to avoid any unnecessary inconvenience, we recommend that you read through your
warranty carefully before contacting your dealer or our authorized service department.
Your Warranty
THE VALVE hereby guarantees that the product will remain free from defects of
materials and workmanship for a period of 2 (two) years from the date of purchase. In
order to receive warranty service, you should provide proof of retail purchase. The tubes
are not covered at all under the terms of this warranty, while the speakers are covered for
a period of 90 days from the date of purchase.
1) This warranty will be considered valid only when the original invoice or sales receipt
(indicating the date of purchase, product type and dealer's name) is presented together
with the defective product.
2) The cost of transporting the product to the service center will not be covered unless spe-
cifically stated otherwise in this warranty.
3) This warranty does not cover:
a) adjustments to customer-operated controls as shown in the model's instruction manual,
or products that have been altered or replaced, or products on which the serial number has
been removed or is illegible.
b) the physical appearance of accessory items including, but not limited
to, cabinet parts and knobs.
c) the unpacking, setting-up, installation or removal and
reinstallation of products under repair.
d) any loudspeaker drivers that have been damaged due to exposure to excessive heat, or
physical damage such as moisture, rips, tears, shock or transportation.
e) repairs or replacements necessitated by any cause beyond the control of THE VALVE,
including, but not limited to, modifications or adjustments made to the product without
authorization, such as the use of damaged or broken tubes, incorrect line voltage, inade-
quate maintenance, modification or repair by the user, abuse, misuse, neglect, accident,
fire, or any other cause beyond the control of THE VALVE.
4) Warranty service is only available by contacting an Authorized Repair Service or by
returning the unit to THE VALVE or to a distributor with prior authorization. The Valve
Amplifiers will not accept any goods that have been returned without authorization. If your
product is still under warranty, you must contact (in writing) the distributor or dealer where
you purchased the product and, once the dealer gives you authorization for the goods to
be returned, THE VALVE will organize shipping and pay the costs directly.
For any info, please call:
THE VALVE AMPLIFIERS
Ph: +39 51 6258433
Fax: +39 51 6257784
Email: [email protected]
