9
Troubleshooting
PROBLEM
POSSIBLE CAUSE
SOLUTION
Parent Unit:
Unit is not turned on.
Press and release power button.
Batteries are dead.
Replace batteries (See “To Set Up-
Parent Unit(s) p.5” ), or plug in adapter.
AC adaptor is not plugged into
Plug must be plugged into AC adaptor
correct jack
jack (see “For plug-in use” p. 5)
Child Unit:
Unit is not turned on.
Press and release power button.
Adapter not plugged in.
Plug in adapter.
Adapter plugged into outlet
If outlet is controlled by a wall switch,
that’s turned off.
be sure switch is turned on.
Parent Unit is too far from Child Unit,
Move Parent Unit closer to Child Unit.
(out of range).
Child Unit is turned off.
Turn on the Child Unit. Connection
indicator on all units should stop
blinking and glow blue.
If this does not happen, pairing may
need to be reset. (see detailed
instructions on p. 10).
AC adapter is not plugged into
Plug in the AC adapter.
Child Unit.
Parent Unit has temporary lost
Reset system by turning off all units
connection to Child Unit.
and restart them (See “To Use” p.6)
Units are no longer digitally paired.
Reset pairing codes.
(See detailed instructions on p. 10)
Units too close together.
Be sure Parent Unit is at least 3 feet
from Child Unit.
Volume too high.
Lower volume setting on Parent Unit.
Transmission channel has interference
from another device
Unit is getting little or no power.
Parent Unit:
Check power indicator
light. If light is red, replace batteries
or plug in adapter.
Child Unit:
Make sure adapter is
plugged in and outlet is receiving power.
Out of range. - Connection indicator
Move Parent Unit closer to Child
is flashing & beeping.
Unit (and be sure Child Unit is
turned on).
Volume is set too low.
Raise volume setting on Parent Unit.
No power
(No lights on unit)
No connection
(Connection indicator
flashing)
Noisy feedback
(high-pitched “screech”)
No sound or very
weak reception
Parent unit has poor
reception, static
Turn off all units. Turn on Child unit
then Parent units. This will allow Child
unit to find a new clearer channel to
broadcast on.
