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| Troubleshooting
Q: No power or device does not turn on.
A:
Please check the battery or connection of power. Please charge the device for more
than 1 hour if battery is worn out.
Q: It can’t be charged. It can’t be connected with computer(computer does not recognize the device).
A:
1. Please check if Micro USB cable is properly connected.
2. Please check if it is connected directly to the USB port in the back of computer
when charging. Do not use a USB hub to charge the device.
3. Please check if Windows XP: Service Pack 2 or later and Windows Media Player
10 or later are installed.
4. Please check the connection with other computer.
Q: Can’t output/no output sound. Certain file is not played or is unstable.
A:
1. Please check if the volume is above 0.
2. Please make sure the earphones are connected to the proper port. Please check it
with other earphones.
If earphones are broken, noise can occur or output might not be smooth.
3. Please check if Balanced Out in the notification bar is activated.
Please deactivate Balance Out (See configuring system setting screen)
4. Please check if the file is in the format that is supported by the device.
(See Supported Audio Formats in the Product specification) Please convert the
file into the format that is supported by the device.
5. Please ensure that the music files are being converted to supported file formats.
Q: Screen keeps turning off.
A:
Please set the Auto display off time in the Settings.
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