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11
SERVICE
Support in the Event of a Malfunction
Malfunctions can sometimes be caused by trivial issues and sometimes be
complex in nature and require thorough analysis.
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Start with a careful visual inspection of all cable connections. If the
indicators are not lit, then check, whether the 5.1 system is properly
supplied with power.
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Switch off the device and check all cable connections. When you are
certain, that the supply of power operates flawlessly and that all
connections are correct, then switch on the device again.
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If the sound is distorted or too low, then adjust the volume controls
until the desired volume level is obtained.
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If you do not hear any sound, then this could be caused by:
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the speakers are without power
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the volume control is turned down
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sound output is deactivated, muted or faulty (e.g. the wrong for-
mat).
D
O
Y
OU
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EQUIRE ADDITIONAL
S
UPPORT
?
If the suggestions in the previous section did not solve your problem,
please contact us. It would help us, if you could supply the following infor-
mation:
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The configuration of your computer
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Are you using any other peripheral devices?
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Are any messages displayed on the screen?
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What were you doing when the malfunction occurred?
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Which steps have you already taken to solve the problem?
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If you have already received a customer number, please supply it to
us.