26
• RADIO ONE
12. Troubleshooting
The following advice should help you
to solve problems. If this does not
help, you will find useful information
in the detailed FAQs on our website.
Problem
Possible cause
Solution
No function.
No power supply.
Check the function of the
socket with another device.
The small plug of the mains
adapter has slipped out.
Check the connection of the
mains adapter (page 13).
The device
doesn’t emit
any sound.
The wrong source has been
selected.
Select the right source.
The device is set to “mute” or “0”. Increase the volume.
The volume of the external player
has been set too low.
Carefully increase the volume
of the external player.
No sound with
Bluetooth
®
.
No Bluetooth
®
connection.
Establish a connection (see
page 19).
RADIO ONE has not been
selected as the output device.
On the external player,
select “RADIO ONE” as the
Bluetooth
®
output device.
Bluetooth
®
connection impaired
by another radio system (e.g.
cordless telephone, Wi-Fi).
Set up the RADIO ONE and/
or external player in another
location. Move to another
room to test.
Playback is
noisy.
Generally speaking, the RADIO
ONE is a very low-noise system.
The speaker system with very
high resolution in the high range
area can expose the poor quality
of a signal source (e.g. from MP3
files).
Ensure that the source is
sending a clear signal to the
RADIO ONE.
FM reception is
weak.
Forget to straightening out the
FM antenna.
Straightening out the FM
antenna as much as possible.
Otherwise, please contact our hotline
(see page 29). Take note of the
warranty instructions.
