45
CHAPTER 6: Troubleshooting
• Ship the test set with a copy of the sales receipt,
if available.
• Attach a description of the operational problem.
• Include a contact name, phone number, and
e-mail address (if possible).
• Pack securely to prevent damage during shipping.
• Ship prepaid to: Test-Um Inc.
808 Calle Plano
Camarillo, CA 93012
44
Lil’ Buttie RANGER
6.3 Warranty Service
All units returned for warranty repair will be repaired
or replaced free of charge, at the discretion of Test-Um
Inc., and will be shipped freight prepaid. In the event
that a sales receipt or other dated proof-of-purchase
documentation is not available, a period of not more
than 12 months from date of manufacture shall apply.
6.4 Non-Warranty Service
Damaged units returned for non-warranty repairs will
be inspected and an estimated repair cost forwarded
by phone or mail. Once an approval of these costs is
received, the unit will be repaired. Charges for service
and return freight will be invoiced on a C.O.D. basis
with the unit.
6.5 Shipping and Packaging
If you need to transport or ship your Ranger:
• Before returning any product to Test-Um Inc., you
must first request a Return Goods Authorization
Number by contacting our Customer Services
Dept. at 805-383-1500. No shipments will be
accepted without this number, which must be
clearly marked on the shipping label.
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