Countertop RFID User Guide, REV3, 8/3/21 10
An end user will present an access pass to the pass reader on the device. The access pass needs to be
presented close to the pass reader to be read. The LCD display will indicate granted access when a valid
access pass has been presented.
The user now can open the door for a configurable time period, normally about five seconds. Otherwise, the
user will need to present an access pass again. Once unlocked, desired inventory may be added or
removed. The device will give an audible alarm if the door is left open for more than one minute or
configured alarm time.
Once products have been added or retrieved close the device door. The door will automatically lock, and the
inventory process will begin and take about a minute to complete. The resulting updated inventory will then
be sent to Terso Solutions for processing. The device will not be accessible during the inventory process.
Access will then be restored, and the process can be repeated.
Device Alarms
All device alarms are automatically sent to Terso Solutions. Terso Solutions’ staff may contact on site staff to
assist in correcting a potential problem.
Alarm Types
Door Ajar
When the device’s door is left open for longer than one minute, an audible alarm will sound, and the LCD
display will show “Please close door” until the door is closed. If the door appears to be closed, verify nothing
is obstructing the door and attempt to re-close.
Power Outage
In the event of a power outage, an audible alarm will sound, the LCD display will change to “AC power fail”.
The alarm will continue until AC power has been restored or the onboard UPS system runs out of power.
Device cooling will not function during a power failure. Once power has been restored, the device will
perform an inventory scan and resume normal operation.
Temperature
The device continuously monitors internal temperature with specific temperature probes installed by Terso
Solutions. If a temperature alarm is triggered, Terso Solutions’ staff will contact on site staff to help
troubleshoot and/or move temperature sensitive products to a safe location. The device may prevent access
if inventory integrity has been compromised or until temperature stabilizes.
Hardware Failure
The device will automatically attempt to correct any system errors preventing correct function. However, in
the event of a hardware component failure, the device may lock down to prevent access. Terso Solutions’
staff will be in contact with on-site staff if this is the case.
Door Breach
If the device door is forced open a notification will indicate there has been unauthorized access or a door
breach. This information is communicated to Terso Solutions as part of a specific event where no access
pass was used to access the inventory inside the device. Any products taken will be reported as a standard
event but without access pass identification information.
MAINTENANCE
There are no user serviceable parts in the device. Please contact Terso Solutions for any service-related
inquiries. Terso recommends that the user perform periodic maintenance items as listed below: