Undercounter RFID Refrigerator User Guide, Rev 5 – 06/18/2021
PN 720509
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Device Alarms
All device alarms are automatically sent to Terso Solutions. Terso Solutions’ staff may contact on site staff to assist
in correcting a potential problem.
Alarm Types
Door Ajar
When the device’s door is left open for longer than one minute, an audible alarm will sound, and the LCD display
will show “Please close door” until the door is closed. If the door appears to be closed, verify nothing is obstructing
the door and attempt to re-close.
Power Outage
In the event of a power outage, an audible alarm will sound, the LCD display will change to “AC power fail”. The
alarm will continue until AC power has been restored or the onboard UPS system runs out of power. Device cooling
will not function during a power failure. Once power has been restored, the device will perform an inventory scan
and resume normal operation.
Temperature
The device continuously monitors its internal temperature with specific temperature probes installed by Terso. If a
temperature alarm is triggered, Terso Solutions’ staff will contact on site staff to attempt to troubleshoot and/or
move temperature sensitive products to a safe location. The device may also prevent access if inventory integrity
has been compromised or until temperature stabilizes.
Hardware Failure
The device will automatically attempt to correct any system errors preventing the device from functioning correctly.
However, in the event of a hardware component failure, the device may lock down to prevent access. Terso
Solutions’ staff will be in contact with on-site staff if this is the case.
Door Breach
If the device door is forced open a notification indicating an unauthorized access, or door breach occurred. This
information is communicated to Terso Solutions as part of a specific event where no access pass was used to
access the inventory inside the device. Any products taken will be reported as a standard event but without access
pass identification information.
MAINTENANCE
There are no user serviceable parts in the device. Please contact Terso Solutions for any service-related inquiries.
Terso recommends that the user perform periodic maintenance items as listed below:
Always disconnect the power supply to the device prior to any repair or maintenance
to prevent
shock or injury.
Cleaning
Exterior Cleaning
Use a dry cloth to wipe off small amounts of dirt on the outside and inside of the device and all accessories. If the
outside panels are dirty, clean them with a diluted neutral dishwashing detergent (undiluted detergent can damage
the plastic components. For the dilution refer to the instruction of the detergent.) After cleaning with diluted
detergent, always wipe off the same areas with a wet cloth. Then wipe off the device or accessories with a dry cloth.
Never pour water onto or into the device. Doing so can cause electric shock or a short circuit.