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M3PO go
The Service from TerraTec.
“I Followed the instructions 'to the letter' but …” is not pleasant, but can occur even in the
best system. In such cases the TerraTec team is available for info and help.
Hotline, Mailbox, Internet.
If you have a difficult problem that the handbook, you, or your neighbor or salesman can't
solve - then please contact us directly.
The first method - if an option - is the internet: at
http://www.m3po.net
you will find the
answers to frequently asked questions (FAQ) as well as the newest software. All this is also
reachable over our mailbox system. The mailbox numbers are:
+49(0)2157-8179-24
(Analog) und
+49(0)2157-8179-42
(ISDN).
If you have no Internet access, send a self-addressed, 3 DM stamped envelope on the Terra-
Tec Support Department (product name and the registrations number included). Please re-
frain from sending written requests for help per post, fax, or passenger pigeon. These cannot
be answered out of organizational grounds.
If the above mentioned options don't help you then contact our telephone support hotline.
We can also be contacted online per email. Call up
http://www.terratec.net/support.htm
.
In both cases you will need to have the following information at hand:
Your registration number
This documentation,
Of course it is helpful for our technicians when you call with the device at hand, so that vari-
ous options and tricks can be directly tested. Please take note of the support team co-workers
name.
You will need it in the case that you have to send the device to us for testing or replacement.
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