Appendix C – Service at TerraTec.
“Nothing seems to work!” — This can happen even on the best systems. If this happens to
you, the TerraTec team is happy to offer its service and support.
Hotline, Internet.
In case of a serious problem—where you can neither solve the problem on your own nor with
the guided help found in this manual, nor with the help of your dealer—please contact us
directly.
If you have access to the Internet, please check our service and support at
http://supporten.terratec.net/
first. There you'll find the answers to frequently asked ques-
tions (FAQ) and a form for e-mail support requests.
If you can't access our website, please check the service request form that came with the
product for country-specific helpline numbers with which you can contact our support team.
Regardless of whether you contact us by e-mail or phone, you must have the following infor-
mation at hand:
•
your registration number,
•
this documentation.
In addition, it would be helpful to our technicians if the device is within reach during the
phone call so that you can carry out our support tips directly. Please do not forget to write
down the name of the respective support technician if you contact our Support Team. You will
need this name if a defect is present and your device needs to be mailed to us.
Cinergy A USB XS Hardware (English)
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