19
WORTMANN AG
Sound and microphone problems
Symptom
Possible Solution
I hear noise when
connecting a
headphone to the
computer.
Check if the earphone works well.
Connect the earphone to other devices, such as a radio,
to see if you can still hear that noise. If the noise persists,
the earphone may be out of order.
If you hear the noise only while inserting the earphone to the
computer, it is resulted from high instantaneous current. This
is a normal phenomenon.
I do not hear sound
from the built-in
speakers.
Check if the speaker volume is set too low or is muted.
Click the volume icon,
, in the system tray to check the
Windows volume controls.
If you are using a program which has its own volume
control, ensure the volume level is properly set.
Unplug your headphone and external microphone if they have
been connected to your computer.
The external
microphone does not
work.
Check if the external microphone is properly connected into
the microphone jack on your computer.
Certain audio files
cannot be played,
and the Codec error
messages appear.
Check if Windows Media Player is set to automatically
download codecs.
Right-click on the menu bar, select
Tools
from the opened
menu, and then click
Options
.
On the
Player
tab, in the
Automatic updates
area, select
Once a day
, and then click
Apply
and
OK
to complete the
settings.
Then try playing the file again. If the audio file still cannot be
played, it might require a codec that is not supported by
Windows Media Player. For more information about available
codecs, see the documentation for Windows Media Player at
the Microsoft web site.
