Troubleshooting
20
Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide
Problem:
The Cable LED never stops blinking.
Possible Solution:
The signal from your cable company equipment may be too weak or the cable line
may not be properly attached to the modem. If the cable line is properly connected
to the modem, call your cable company to verify whether or not a weak signal
may be the problem.
Problem:
The power on my modem goes on and off sporadically. The Cable LED never
stops blinking.
Possible Solution:
You may be using the wrong power supply. Check that the power supply you are
using is the one that came with your cable modem. If you cannot connect to the
Internet at all, use this checklist to help identify possible problems:
•
Make sure your computer and monitor are turned on.
•
Make sure all power plugs are completely inserted into their sockets.Your
computer and cable modem should be plugged into grounded outlets.
•
If you are using a power strip, make sure it is turned on.
•
Make sure all data cables are firmly connected at both ends.
•
If you still do not have a connection, call your cable service to confirm
they have properly set you up for service. If so instructed, reset your
modem.