Tentsile Trillium XL, Руководство пользователя

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Policies
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Maintenance
Visual and Tactile inspection of all components for
structural damage before every use and dry out Tentsile
Tree Tent thoroughly before packing away. Tentsile Tree
Tent should be stored safely in a dry environment.
Returns
You can return this product, in a clean and dry condition,
within 4 weeks of purchase and expect a full refund or
replacement. If a manufacturing defect occurs within 1
year of reasonable* use, the product can be returned
for repair or exchange.
Weather
The Tentsile Tree Tent is not intended to be used
in severe weather. If there is weather that creates
dangerous conditions, such as storms, heavy rain,
high winds, and/or lightning, do not use or remain
in the Tentsile Tree Tent in or during those conditions.
It is recommended that the Tentsile Tree Tent is taken
down and stored to avoid remaining inside and being
subject to such conditions. Leaving the Tentsile Tree
Tent out and installed in bad weather can lead to
potential destruction and/or damage to it (not covered
by warranty). If the Tentsile Tree Tent is subject to such
conditions, it and its anchor/hanging system should be
inspected in detail prior to any future use. Be sure to
thoroughly dry the Tentsile Tree Tent before storing.
Customer Service Charter
Quality first – We will manufacture, sell and distribute the
best possible quality Tentsuile Tree Tents in the World.
Customer focus – We will provide prompt, courteous
and efficient service, with honesty and integrity and
expert, clear, and timely information to customers and
colleagues.
Tentsile Promise - We will strive for a ‘get it right first
time, every time’ in all our dealings in manufacturing,
distribution, sales, and service.
This policy does not cover damage incurred by
environmental conditions, weather conditions, or
apocalyptic events.
Contact us
info@tentsile.com
*use as intended and outlined herein and no more than 3 months continuous use.