Trouble Shooting
Q: My earphone will not turn on.
A:Please make sure your earphone is recharged and has enough
power. Plug the earphone to a charger and check if the LED indicator
becomes solid blue.
Q: Pairing to a Bluetooth device doesn't work
A: Please do the following:
•Make sure the earphone is turned on and the LED indicator is flashing
blue and red
•Make sure the earphone and the Bluetooth device are close to each
other within 3 feet
•Turn off the earphones and the Bluetooth device, then turn on the
earphones and then restart Bluetooth device. Then retry the pairing
method.
•Restore the factory settings as are indicated above
Q: After pairing, the earphone disconnects or there is
too much background noise.
A:Please do the following:
•Recharge your earphone, the power may be too low.
•Units are out of range (10 meters maximum). Bring units closer
together.
•Remove any object (electrical or magnetic) that may be interfering or
blocking the signal between units
Q: After pairing and connecting with my Bluetooth
device, I cannot hear music/audio
A:Please check the following:
•Your Bluetooth device is connected to the earphone. The LED
indicator should flash blue once every 5 seconds
•Make sure the volume is at an audible level on both your earphone
and the Bluetooth device
•Make sure the Bluetooth device is playing music/audio
•Some phones do not have the full stereo music function. Check by
connecting toanother cellphone to test the earphone
