507 / Patriot Users Manual
Release 1.01
March 10, 2015
Part #74485
Printed in USA
Page
13
of 15
7. In Case of Difficulty
Typical procedures should be followed when the unit does not operate or when one or more functions do
not work properly:
Check power supply voltage and polarity, loose connections and correct connector.
Verify that a proper antenna is connected for the selected band.
Programming-related problems are best handled with the assistance of members of Patriot and Arduino
user groups. Remember, you may restore the unit to its original factory-provided operation with the
official TEN-TEC released software.
TEN-TEC service may be contacted by e-mail at: [email protected], or by telephone at (865) 428-
0364.
8. Warranty and Return Policy
Warranty on new TEN-TEC products is 1 year, parts and labor for manufacturing defects in parts or
workmanship. Damage to a unit due to misuse or inappropriate connections is not covered under this
warranty thereby any repairs and shipping will be at the expense of the customer. If repair is needed for
any reason on your TEN-TEC product please go to http://www.tentec.com/service-support/ and collect
the information pertaining to your RMA. You may email that information or call (865) 428-0364 or
(865) 453-7172 from 8AM to 5PM Eastern time, Mon-Fri and obtain a return authorization number.
Calling in advance for an RMA number allows us to quickly process your repair. No items will be
accepted without an RMA number clearly written on the outside of the package. Ship all items with a
letter inside the box noting the RMA number and your name, address, and telephone number. Include an
Email address if available. Return items are shipped to:
TEN-TEC, RF Concepts LLC
1148 Wagner Drive
Suite 202
Sevierville, TN 37862
For customers who wish to return a product within 30 days RF Concepts does charge a 10% restocking
fee on all items returned for a refund. This restocking fee will be deducted from the purchase price listed
on your invoice, less shipping charges. (Customer pays shipping both ways).
