access and manage your messages
Retrieve your messages
You have new messages when:
You lift your phone handset and hear a series of
short dial tones. You may still place an outgoing
call when you hear these short dial tones
Your messages waiting light comes on if you
have one on your phone.
Listen to messages at home
Dial
or dial your access number and
enter your password.
Refer to “
Skip Password
” under
Customizing
Mailbox Options
if you do not want to enter a
password when dialing from home.
Listen to messages away from home
Dial your access number.
Press
, then enter your mailbox number and
your password.
Or,
Dial your own phone number.
When you hear your voice mail greeting, press
the
key, then enter your password.
Access your messages on the Web
First you will need to initialize your mailbox from
your phone.
Then log into your account at www.telus.com
Under “
My Account On Line
” select
Log-in
.
Login to your telus.com account.
Choose the
voice mail log-in
under
QuickLinks
.
Follow the instructions.
Message playback controls
During message playback
After message playback
Rewind 10 seconds
Replay message
Rewind to beginning
n/a
Pause, press
again to restart
Previous message
Forward 10 seconds
n/a
Forward to end of message
n/a
Date, time, sender
Date, time, sender
Forward message
Forward a message
Delete message
Delete message
Reply to message
Reply to a message
n/a
Call the sender
Save message
Save message
Help prompts
Help prompts
Cancel/back up
Cancel/back up
Skip to end of message
Skip the message
TELUS – changing the way business communicates
4
TELUS Voice Mail Combined Service
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User Guide Version 1.0
