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28xx CIP-D User Guide

TROUBLESHOOTING

This chapter gives solutions to problems you

may encounter while operating the Arcata

28xx CIP-D. Contact your system administrator

for problems not referred to here.

ROBLEM

OLUTION

Blank screen

- Check the AC adapter. Verify that

the adapter is not damaged and

that it is securely plugged into a

working electrical outlet.

- Verify that the ethernet cable is

securely attached to the Arcata

28xx CIP-D.

No dial tone

- Check the AC adapter. Verify that

the adapter is not damaged and

that it is securely plugged into a

working outlet.

- Verify that the ethernet cable is

securely attached to the Arcata 28xx

CIP-D.

- Unplug AC adapter and plug it back

in to reset the Arcata 28xx CIP-D.

- Check with the administrator/service

provider to make sure the Arcata

28xx

CIP-D is provisioned correctly.

Arcata 28xx CIP-D does not ring

- Check the ringer volume.
- Verify that the ethernet cable is

securely attached to the Arcata 28xx

CIP-D.

- Check with the administrator/service

provider to make sure the Arcata

28xx CIP-D is provisioned correctly.

Handset does not work

- Check the handset volume. See

VOLUME section

on page 75.

Содержание Arcata 2806 CIP-D

Страница 1: ...Arcata 2826 2806 CIP D User Guide...

Страница 2: ...as been carefully reviewed however Teltronics Inc neither guarantees nor represents that this docu ment is free of all errors or omissions and reserves the right to make corrections changes updates or...

Страница 3: ...TWARE LICENSE v SUMMARY OF CHANGES xvii SAFETY INSTRUCTIONS xix INTRODUCTION 1 28xx CIP D Features 3 Components 7 Quick Tour of the 28xx CIP D 10 PHONE SETUP 15 USING THE ARCATA PHONE 27 ACCOUNT CODE...

Страница 4: ...7 DIAL 40 DIRECTORY 42 FEATURES 43 FORWARD 44 HEADSET 46 HISTORY 47 HOLD 50 INTERCOM COM CALLING 51 LINE KEY LABELS 53 MENU 54 MUTE 55 NAVIGATE 56 PAGE 57 PARK 59 PARK PICKUP 60 PICKUP Group and Direc...

Страница 5: ...E AND DATE 70 TRANSFER 71 VIEW EXTENSION 72 VOICE MAIL 74 VOLUME 75 WEB CONFIGURATION 76 TROUBLESHOOTING 77 VIEWING PHONE SETTINGS 81 FCC REQUIREMENTS 85 ACCESS CODES AND AUDIBLE TONES 87 Access Codes...

Страница 6: ...iv 28xx CIP D User Guide This page intentionally blank...

Страница 7: ...D CONDITIONS SUCH END USER BEING HEREIN REFERRED TO AS YOU IF YOU DO NOT AGREE TO THESE TERMS AND CONDTIONS DO NOT DOWNLOAD INSTALL COPY ACCESS OR USE THE PRODUCT AND WITHIN THIRTY 30 DAYS OF DELIVERY...

Страница 8: ...accept and agree to abide by all the license terms and conditions set forth herein and any other separate license agreements that are specific to and included in document or shrink wrap form with the...

Страница 9: ...urn to Teltronics any magnetic tape diskette CD ROM semiconductor device or other memory device or system and or Documentation which has been replaced modified or updated by Teltronics d The Software...

Страница 10: ...are non exclusive Upon such termination by Teltronics You agree to promptly return to Teltronics the Software and all copies and extracts thereof The following provision shall survive any termination...

Страница 11: ...RS DISTRIBUTORS AND RESELLERS AS THIRD PARTY BENEFICIARIES EACH PROVISION IN THE AGREEMENT WHICH PROVIDES FOR A LIMITATION OF LIABILITY DISCLAIMER OF WARRANTY OR CONDITION OR EXCLUSION OF DAMAGES IS S...

Страница 12: ...lopment stockpiling manufacturing or use of nuclear missile chemical or biological weapons or to any military end user or for a military end use without first obtaining Teltronics written approval and...

Страница 13: ...Library and Vovida Open Communication Application Library VOCAL must not be used to endorse or promote products derived from this software without prior written permission For written permission plea...

Страница 14: ...ons agreements promises and understandings concerning the Software and related Products In the event of any conflict between the terms of any written agreement executed by You and Teltronics and those...

Страница 15: ...ns applicable to the installation and use of Products collectively Laws including without limitation all Laws relating to 911 dialing for emergency service c 911 dialing to an appropriate public safet...

Страница 16: ...SWITCH IS LOCATED AND CONNECTED VIA AN IP NETWORK CONNECTION TO THAT REMOTE LOCATION DO NOT USE SUCH PORTABLE VOIP PHONE OR SOFT PHONE PRODUCT AT THE REMOTE LOCATION TO PLACE 911 EMERGENCY CALLS BECAU...

Страница 17: ...GENCY 911 CALLS ARE ROUTED TO THE APPROPRIATE PSAP RESPONSIBLE FOR RESPONDING TO EMERGENCIES AT THE REMOTE LOCATION e If Customer permits any User to use the VOIP phone or Soft Phone Product at a remo...

Страница 18: ...t of any injury or death of persons or damage to property asserted or incurred by or on behalf of any User governmental entity or any other party arising out of or resulting from i any of Customer act...

Страница 19: ...8xx CIP D User Guide xvii SUMMARY OF CHANGES Revision A January 2010 Initial Release Revision B December 2010 Added information for Arcata 2826 phone Changed product name from Vision i Phone to Arcata...

Страница 20: ...xviii 28xx CIP D User Guide This page intentionally blank...

Страница 21: ...ot spill any liquids onto or near this unit Never place this unit near or over a radiator or heat register Unplug this unit from all connections before cleaning Do not use liquid or aerosol cleaners U...

Страница 22: ...unit does not operate normally by following the operating instructions If the unit is dropped or the casing is damaged If the unit exhibits a distinct change in performance Ultimate disposal of this...

Страница 23: ...2826 CIP D is a business phone that transmits voice data over dedicated two wire copper pair The 2826 can connect to either an HDLU or an HDLU2 digital card on the Cerato switch and be configured as...

Страница 24: ...mbined with an IPEC can be used on the company data network as shown in Figure 1 Figure 1 Voice over the company network Voice over Internet The 28xx CIP D can also be located at remote sites by using...

Страница 25: ...s more keys depending on configuration Headset indicator Speaker indicator Mute indicator Hold indicator Voice mail message indicator Privacy indicator Forward indicator Display LCD Text Display 9x22...

Страница 26: ...gging Message Waiting Indicator 100 Entry Directory 10 Entry Speed Dial List Advanced Call features park conference transfer Voice Mail Navigation One touch access to Time and Date Reply to Sender Pla...

Страница 27: ...x 7 75 x 2 25 Weight 2 2 lbs Color Black Networking Dual 10 100 Switch full half duplex Ethernet ports 10 100 Base T Auto Negotiation Parallel Detection RJ 45 Category 5 per IEEE 802 3 Audio Codec Sup...

Страница 28: ...ternet Protocol UDP User Datagram Protocol RTP Real Time Transport DTMF Support In band DTMF Signaling Out of band DTMF signaling IP Address Configuration DHCP Static Address DNS Support Configuration...

Страница 29: ...INTRODUCTION 28xx CIP D User Guide 7 Components Figure 3 Arcata 28xx CIP D Components...

Страница 30: ...me of the handset headset speaker and ring tone Speakerphone allows for hands free communication during calls Place and receive calls through an optionally connected headset The LED is on when the pho...

Страница 31: ...e following table for their meanings Icons Description Missed calls Call in Call out Input Method all letters and Input Method numbers Input Method letters in lower case Input Method letters in upper...

Страница 32: ...swered LCD Screen LCD Operation The 28xx CIP D has Feature Share keys that the System Administrator can configure for various features such as Intercom COM Park Redial Account Code Calling Appointment...

Страница 33: ...on the LCD to install and configure your 28xx CIP D Accessing LCD menus You can access the LCD by pressing the following keys Soft keys located directly below the LCD i e HISTORY DIRECTORY FEATURES M...

Страница 34: ...ress the key more than once to select subsequent letters for example press the 2 key 3 times to get a C Period Delimiter To get the period delimiter e g 172 168 40 2 to display use the Asterisk key on...

Страница 35: ...INTRODUCTION 28xx CIP D User Guide 13 ADD TO CONTACTS copies the current entry to the Contact List...

Страница 36: ...INTRODUCTION 14 28xx CIP D User Guide This page intentionally blank...

Страница 37: ...etting Started Packing List The following components are included in your package Check this list before installation to ensure that you have received each item If you are missing any items contact yo...

Страница 38: ...PHONE SETUP 16 28xx CIP D User Guide Phone Stand Ethernet Cable Power Adapter Note The AC Power Adaptor is not provided in the packing list Please contact your distributor for more information...

Страница 39: ...d as a digital endpoint Use the cable to connect the PC port on the back of the 2826 phone to the RJ11 connection on an HDLU or HDLU2 card in the 20 20 A 10 cable p n 551 2000 0182 is supplied with th...

Страница 40: ...he Phone This section shows how to assemble the phone with the components in the packing list 1 Attach the stand 2 Connect the handset and headset Note Headset is not provided in the packing list Plea...

Страница 41: ...hich one to use Use a PoE compliant switch or hub IMPORTANT Do not connect a 2826 phone configured as a digital endpoint to a PoE compliant switch or hub Connect the phone to the AC power directly usi...

Страница 42: ...d as a digital endpoint you connect the PC port to the Cerato 20 20 using the special cable provided See RJ11 to RJ45 cable on page 17 5 Press the OK button on the Navigation Keys The phone will reboo...

Страница 43: ...ttons on the 28xx phone you can configure up to 29 buttons on the Expansion Module Teltronics phones support the functions such as speed dialing BLF Shared and Park on each of the programmable buttons...

Страница 44: ...t and screw to connect the EXP38 to the phone The EXP38 and the phone should be connected as shown below 2 Plug the connecting cord into the Ext jack of the phone and then to the Ext jack on the Expan...

Страница 45: ...PHONE SETUP 28xx CIP D User Guide 23 Expansion Module Numbering When configuring the Expansion Module buttons in the Cerato System the buttons are numbered as shown below...

Страница 46: ...Cerato 20 20 Note that this method takes considerably longer than TFTP You should disable the feature after downloading firmware 1 Press the Menu button 2 Press DTMF digit 3 Modify Settings 3 Press DT...

Страница 47: ...Line Type Converting the 2826 to CIP D or SIP The 2823 phone is configured as a digital endpoint To change the phone to a CIP D or SIP endpoint perform the following 1 Setup a TFTP Server and load the...

Страница 48: ...rom files are located 9 In the Protocol field select the desired application SIP or CIP D NOTE Use the down Navigation Keys to move through fields Use the right Navigation Key to select the Protocol 1...

Страница 49: ...o that page ACCOUNT CODE CALLING ANSWERING CALLS APPOINTMENT REMINDER CALLBACK CANCEL HANG UP CONFERENCE CONTACT LIST DIAL DIRECTORY FEATURES FORWARD HEADSET HOLD INTERCOM COM CALLING LINE KEY LABELS...

Страница 50: ...ber Note See the ACCESS CODES AND AUDIBLE TONES chapter for a table of access codes for your phone To set up Account Code Calling 1 Lift the handset and dial the Account Code Calling access code _____...

Страница 51: ...ANSWER soft key or Press the SPEAKER or LINE key to turn on the Speakerphone Press the HEADSET key The headset is automatically detected if connected to the Headset port on the back of the phone Note...

Страница 52: ...answered Automatic Idle Line Selection If you have a call on hold or accessed from a Shared appearance on another phone when you lift the handset press SPEAKER LINE X or HEADSET the next available Lin...

Страница 53: ...minder call 1 Dial the Set Up Access Code __________ 2 Hear the confirmation tone 3 Enter the time of the reminder in a 24 hour format i e 0600 6 00 am 4 Hear the confirmation tone 5 Replace handset T...

Страница 54: ...USING THE ARCATA PHONE 32 28xx CIP D User Guide 6 Hear the confirmation tone 7 Replace handset To cancel a remote reminder 1 Repeat Steps 1 4 using the Remote Cancel Access Code _______...

Страница 55: ...s up or returns and uses his or her phone once your extension will ring If you answer the callback the system dials the extension To set up a Station Callback 1 When making a call you hear the busy si...

Страница 56: ...the Callback feature button if configured by the System Administrator Hear the confirmation tone 3 Hang up 4 When you hear the triple ring callback lift the handset and wait for the called party to an...

Страница 57: ...ere are several ways to hang up or cancel a call or operation To cancel or hang up a call Do one of the following Replace the handset or press the LINE key Press the SPEAKER key Press the HEADSET key...

Страница 58: ...econd party answers you may speak with him or her while the first party is still on hold 5 Press the Conf key or the Connect soft key to connect all three parties in conference In Conference Screen 6...

Страница 59: ...Dial a contact Scroll to the entry of the caller you wish to dial and press the Dial soft key The extension rings To Copy a contact to Speed Dial 1 From the main Contact List screen scroll to the des...

Страница 60: ...isplays Add Contact Screen 2 Press the Ab3 soft key to toggle to the ABC soft key then enter the name of the new contact 3 Scroll down to the Number field 4 Press the ABC soft key to toggle to the 123...

Страница 61: ...the Ab3 ABC 123 abc toggle soft keys to change the name and or number of the contact To delete a Contact 1 Scroll to the desired contact 2 Press the Option soft key 3 Scroll to the Delete option and...

Страница 62: ...peakerphone Press the HEADSET key The headset is automatically detected if connected to the phone On Hook Screen 2 Press the keys on the Dialing Keypad of the number you wish to dial using the outside...

Страница 63: ...TA PHONE 28xx CIP D User Guide 41 3 When the other party answers the LCD screen below appears Connected to Ext 5230 Screen TUE DEC 2911 42 AM LINE 1 IN CALL R JONES 5230 SMITH HOLD TRANSFER CONF MORE...

Страница 64: ...rectory Screen To access the Contact List 1 Scroll to the Contact List option and press OK 2 See the instructions on using the Contact List in this chapter To access the Speed Dial List 1 Scroll to th...

Страница 65: ...s the Features soft key The Features menu appears 2 Scroll down to a desired feature and press OK The Features page accesses the following features PRIVACY FORWARD PARK PICKUP PAGE VIEW EXTENSION INTE...

Страница 66: ...turned on all calls busy no answer busy or no answer To Forward a call 1 Press the Features soft key to display the Features menu Features Screen 2 Scroll to the Forward option and press OK Forwardin...

Страница 67: ...cancel it as described in the next section To Cancel Forwarding 1 Press the Features soft key to display the Features menu Features Screen to toggle off Forward 2 Toggle to the Cancel Forward option T...

Страница 68: ...port on the bottom of the phone 2 Unplug the handset from the HANDSET port on the left side of the Arcata 28xx CIP D and plug it into the Headset To toggle from headset handset 1 Press the HEADSET ke...

Страница 69: ...a call is received the caller s information a call record is stored in the History list If the maximum number of calls is reached for the History list when the newest 101st call record comes in the o...

Страница 70: ...Scroll to the entry of the caller you wish to dial and press the Dial soft key The extension rings To get details about a caller When calls come in that you miss a text message 1 missed call appears...

Страница 71: ...ion and press OK The call record is added to the Contacts list To delete a record from the History list 1 From the main History screen scroll to the desired caller then press the Option soft key 2 Scr...

Страница 72: ...en while the caller is placed on hold To remove a caller from hold 3 Press the blinking LINE key or the Resume soft key The caller is removed from hold and you can begin talking Related topics Answeri...

Страница 73: ...s menu 2 Scroll to the Com option and press OK The dialtone plays 3 Enter an extension for the Intercom call in the Dialing Keypad The extension rings overriding the forwarding feature setup Intercom...

Страница 74: ...NG THE ARCATA PHONE 52 28xx CIP D User Guide 3 Do one of the following Dial the Callback access code 2 while hearing a busy tone or ringback Dial the Call Waiting access code 8 while hearing a busy to...

Страница 75: ...Line Key Labels page appears Line Key Labels Screen 3 Scroll to the desired label position 1 2 or 3 and use the Ab3 123 ABC abc soft keys to enter an alphanumeric label for the line key 4 Press the S...

Страница 76: ...dd soft labels to the first six feature shared keys Erase Data System Administator use only To access the Main Menu press the Menu soft key Main Menu Screen To access a Feature in the Main Menu 1 Scro...

Страница 77: ...l 1 While in conversation 2 Press the MUTE key The call is muted and the MUTE icon and text appear on the main screen Mute On Screen To remove mute 3 Press the Mute key again The caller is removed fro...

Страница 78: ...through LCD screens with multiple pages indicated by arrows Navigation Arrow Keys History Screen Page 1 of 100 Related topics Answering calls Speakerphone Headset TGW J JONES C KRAMER B SMITH BACK ALL...

Страница 79: ...he zones configured for your system Note that the number of zones available depends on the paging system used Use this form to note the page zones configured for your system To make a page 1 Press the...

Страница 80: ...ter Zone prompt appears Enter Zone screen 3 Enter the number of the zone you wish to page on the Dialing Keypad 4 Announce your page The page is made for the selected zone Related topics Answering cal...

Страница 81: ...Administrator to set up the Park feature for your phone 1 While on a call 2 Press the More soft key 3 Press the Park soft key 4 Enter the extension to park the call at The call is parked at that exten...

Страница 82: ...Up Call page appears and the dial tone plays 4 Do one of the following Enter the extension you wish to pick up a parked call from using the Dialing Keypad Press the Self soft key to pick up the call a...

Страница 83: ...a ringing parked or camped on call 1 From your phone 2 Press the Features soft key The Features Menu appears 3 Scroll to the Pickup option and press OK The Pick Up Call page appears and the dial tone...

Страница 84: ...press OK The Pick Up Call page appears and the dial tone plays 4 Do one of the following Press the GROUP LCD key to answer a call ringing at another extension in your Pickup Group If more than one ex...

Страница 85: ...ce Mail To toggle the Privacy feature 1 Press the Features soft key to display the Features menu Features Screen 2 Scroll to the Privacy On or Off option and press OK to toggle it on or off When Priva...

Страница 86: ...umber dialed will not be saved to the Call History This is a security feature so that if you use a Security Code to dial out it cannot be accessed by another person through your history To toggle the...

Страница 87: ...screen 4 Scroll to the Redial List option and press the left or right Navigate key to toggle the feature to enable disable 5 Press the OK soft key The System Settings menu reappears 6 Press the Save...

Страница 88: ...g Tones option and press OK The Ring Tones screen appears Select Ring Tones screen 3 Press a number key 0 to 9 on the Dialing Keypad to test the associated ring sound The number appears as the Current...

Страница 89: ...nstead of the handset or headset To dial a call using the speakerphone with the handset onhook dial the desired number on the Dialing Keypad To toggle from the handset to the speakerphone as needed pr...

Страница 90: ...peed dial call 1 Do one of the following to open the Speed Dial List Press the OK key or Press the Directory soft key to open the Directory Menu then scroll to the Speed Dial option and press OK The S...

Страница 91: ...to enter or edit the number for the record 5 Press the Save soft key To Copy a Speed Dial entry to the Contacts List 1 From the Speed Dial List scroll to the desired caller to copy to the Speed Dial L...

Страница 92: ...Guide TIME AND DATE The current time and date is displayed on the main screen as shown below The time and date are automatically set TUE DEC 29 11 42 AM LINE 1 IN CALL T CRAMER 2155254 SMITH HOLD CONF...

Страница 93: ...on hold as you hear dial tone 3 Dial the extension to transfer the call to on the Dialing Keypad 4 Do one of the following Unsupervised Transfer Listen for ringback then hang up to complete the transf...

Страница 94: ...ork including your own Features LCD Screen To check the status of an extension 1 Press the Features soft key 2 Scroll down to View Extension and press OK The View Extension page appears View Extension...

Страница 95: ...Guide 73 3 Enter the extension you wish to check on the Dialing Keypad The status is displayed idle busy etc Note F indicates the extension has been forwarded Status of Ext 5172 Screen EXTENSION 5172...

Страница 96: ...ice mail in your message box To retrieve voice mail messages 1 When the Voice Mail Message LED flashes green 2 Press the MESSAGE key 3 Enter your Voice Mail Password on the dialing keypad at the voice...

Страница 97: ...owing scenarios either on a call or not handset when the handset is off hook headset with the HEADSET key pressed speakerphone with the SPEAKERPHONE key pressed ringer when the handset is on hook 2 Pr...

Страница 98: ...r during initial installation and setup The phone can also be configured via the Internet and is a quick way to enter speed dial and directory entries To configure the phone via the Internet 1 Enter t...

Страница 99: ...apter Verify that the adapter is not damaged and that it is securely plugged into a working outlet Verify that the ethernet cable is securely attached to the Arcata 28xx CIP D Unplug AC adapter and pl...

Страница 100: ...and the LCD will blank out for approximately one minute before reestablishing communication with the Cerato Line 2 or 3 lock up The Cerato is not set up properly for the circuit Contact your system a...

Страница 101: ...work connection and plug the cable into a desktop computer The computer s network card cannot receive power through the network connection if power comes through the connection the network card can be...

Страница 102: ...not connect to the Cerato System Verify that the digital firmware version ccdig rom is loaded on the phone Verify that the Feature Class setting on the phone has Extension status inquiry set to YES V...

Страница 103: ...ge any of the settings Contact your system administrator if you need changes or have questions 1 To view the settings for your phone press the Menu soft key T The Main Menu appears Main Menu LCD Scree...

Страница 104: ...2 0944 IPEC 00145233DF11 185 12 45 16 185 12 44 24 5 IP NETMASK 6 IP GATEWAY 7 VLAN 8 TIME OFFSET BACK SYSTEM INFORMATION 255 255 255 0 168 12 45 1 ID 0 PRI 0 SWITCH TIME Table 2 A System Information...

Страница 105: ...t located on the back of the Arcata 28xx CIP D which can be one of the following 100 MBPS FDX 10 MBPS FDX 100 MBPS HDX 10 MBPS HDX Link Down Table 2 A System Information Settings Name Description PC P...

Страница 106: ...84 28xx CIP D User Guide This page intentionally blank...

Страница 107: ...ff and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment an...

Страница 108: ...ability after the initial one year period We do not pay for loss of time inconvenience loss of use of the product or property damage caused by this product or its failure to work telephone company ser...

Страница 109: ...28xx CIP D User Guide 87 ACCESS CODES AND AUDIBLE TONES This section gives tables that list the following access codes used with some features audible tones you will hear when using your phone...

Страница 110: ...your System Administrator to get the access codes for your system and fill them in next to their respective features in the table and in the code fields throughout this user guide Access Code Descrip...

Страница 111: ...also hear this tone when you dial an outside line access code Confirmation Tone What you hear after successfully initiating a feature It may be followed by dial tone for further dialing Busy Tone Wha...

Страница 112: ...ed to enter On Hook Queuing Off Hook Queue Tone What you hear when you reach an all trunks busy condition and you are allowed to enter Off Hook Queuing Paging Beep What you hear just before the system...

Страница 113: ...Line Selection 30 Automatic Ringing Line Selection 30 B back LCD key 12 Blank screen 77 C callback 33 callback access code 88 callers list 35 37 47 cancel 35 cancel LCD key 12 Cleaning the unit xix CO...

Страница 114: ...tion 12 purpose 11 LCD operation 10 line key labels 27 53 M MENU 54 menus LCD 11 mute 55 N NAVIGATE 56 navigate key 11 navigating the LCD 12 O operating the LCD 10 outside line access code 88 P page 5...

Страница 115: ...67 78 speed dial 68 system information viewing 82 T time and date 70 transfer 71 troubleshooting 77 U using the LCD 10 V view extension 72 viewing phone settings 81 viewing system information 82 voic...

Страница 116: ...Index 94 28xx CIP D User Guide...

Страница 117: ......

Страница 118: ...Teltronics Arcata 2826 2806 CIP D User Guide 2010 Teltronics Inc Teltronics Inc 2511 Corporate Way Palmetto Florida 34221 8478 USA 941 753 5000 www teltronics com Part Number 610 0000 0847 Rev B...

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