IMPORTANT
Please retain this booklet with
your sales receipt as proof of the
date of purchase
Customer Service
If you require assistance in operating
this product please call the TecHelp
Information Line – 1300 369 193 – or
contact us by e-mail at: tcpsupport@
ingrammicro.com.au
If you are trying to access a Telstra
Network Service and require assistance
specifically related to the network
service or would like to subscribe to the
service, contact Telstra on 132200 for
residential or 132000 for business.
Product Warranty
Subject to the conditions below, Telstra
guarantees this product against any
defect in materials or workmanship
under conditions of normal use for 24
months from date of purchase.
The benefits conferred by this warranty
are in addition to other warranties and
remedies that are implied under the
Trade Practices Act and similar State
and Territory laws (Statutory Rights).
Subject to your Statutory Rights, the
goods will not be eligible for service
under this warranty if:
A. Proof of purchase cannot be
provided;
B. The defect was caused by an
accident, misuse, abuse, improper
installation or operation, vermin
infestation, lack of reasonable care,
unauthorised modification, loss
of parts, tampering or attempted
repair by a person not authorised by
Telstra; or
C. The product has been damaged by
lightning or a mains power surge.
To obtain service during the terms
of this warranty call the TecHelp
Information Line
on – 1300 369 193 – or contact us by
e-mail at: tcpsupport@ingrammicro.
com.au
If it is necessary to have the product
serviced, the Customer Service
Representative will inform you of the
product return process.
Please ensure that:
A. You provide proof of purchase;
B. Your product is suitably packaged;
and
C. You have included all components
from the original purchase.
Subject to your Statutory Rights:
A. Any claim under this warranty
is limited to the cost of repair or
replacement of the product; and
B. If the goods are found to be in sound
working order by the authorised
service centre, you may be charged
a fee for service and for any other
direct costs associated with having
the product delivered for service.
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Product warranty & Customer service
