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7 Trouble Shooting
7.1 SP-5000 Trouble Shooting Table
Item
Problem
Possible Cause
Solution
1
No power (LED off)
Power not connected Fuse blown
Power switch not on
Connect unit to power
Check fuses
Turn power switch on
2
Paper will not feed
or load
Paper jammed in mechanism
Wrong paper
No straight edge on paper.
Paper release lever up
Defective paper sensor.
Check for paper jam
Check paper type.
Cut edge straight, or fold
over and crease
Move lever to down
position.
Contact Telpar for service
(972) 233-6631
3
Will not self test
No power
Did not hold line feed long enough
Paper not installed properly
Paper jam
Defective line feed switch
Paper release lever Up
Check as outlined above
Hold line feed longer
Check roll orientation
Clear jam
Contact Telpar
Return paper release to
down position
4
Paper feeds but
does not print
Paper upside down
Wrong paper
Paper release lever not locked
Turn roll over
Use Telpar paper
Return paper release to
down position
5
Will not print in
parallel mode
Interface cable
No interface connection
Check cable length
Check MODE Command to re-
direct parallel in DOS
Improper pin out
Cable not connected
Cable too long (< 6 feet
required)
Check MODE Command,
try print screen under
DOS
6
Will not print
parallel in MS
Wrong printer selected
Install/select printer
