Troubleshooting FAQ
In a perfect world, you will have read and followed the set up procedures in the handy Quick Start Setup
Guide, all of the ins and outs pair up nicely, you found a preset or adjusted the audio to your liking, and
you can enjoy a nice, relaxing lunch confident that your station sounds better than ever.
But every now and again, there are surprises or something doesn’t go quite as you expected the first time
around (this IS radio, after all) so we’ve assembled some frequently asked questions (and, as a bonus,
some answers!) to the most common unexpected issues based upon conversations with many new users
and the experience of our Omnia support team.
The unit is totally dead. What should I check first?
Let’s start with the catastrophically bad first and get it out of the way: The unit won’t power up at all.
Double-check that the unit is receiving AC line power to BOTH AC power connectors and the outlets into
which they are plugged are live and working. Make sure all connections are secure at both ends of both
cords.
If all checks out so far, look at the front panel screen - is they any light on the display at all? If not, or if the
screen appears scrambled, it may indicate a power supply problem. If you wish to examine the power
supplies, be aware that they are of the switching type, and therefore require a load in order to start up and
operate properly, and voltage measured when the supplies are not connected to the Omnia.7’s circuitry
may not be correct.
The unit boots up normally, but there is no audio output. What should I
check?
First, verify that there is audio appearing on both the input, output, and processing meters. If the metering
looks normal, check to see if there is audio in the front panel headphone jack. If audio is present in the
headphones, make sure your output connections are good.
If there is no metering activity, go to
Home > System> I/O Options > Input
and verify your input source
is properly set. You should also verify there is audio present on the cable(s) feeding audio into Omnia.7.
I have my Omnia.7 in a quiet studio and it seems noisy.
Omnia.7 is a fan-cooled device, and so fan noise is normal. The unit was designed to be installed in a
typical rack room or transmitter site where noise is not an issue.
I have set the unit up on my network, but I cannot “ping” it. Why?
This is normal, as network security for Omnia.7 is accomplished via a whitelist that is initially set up from
the front panel.
Navigate to
Home > System > System Config > HTTP Access
and add the IP address/addresses of
computers that need to access Omnia.7’s HTTP server on Port 7380. Begin adding your IP addresses to
the whitelist in the “IP 2” box, as “IP 1” is for use by the front panel.
The HTTP server can be used to download the remote client software from the unit and for advanced
scripting functions. Once downloaded, the remote client software itself does not require additional security
access.
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