12
Problem
Possible Cause
Solution
No sound/tone when
buttons are pressed or
when I present my
credentials.
Sound is muted.
Turn sound ON.
See page 10.
I hear a long steady tone
with a green light after I
enter or present my
credentials.
Low battery.
Check and replace
batteries, if necessary.
I hear a long steady tone
with a red light after I enter
or present my credentials.
Invalid user code.
Add user. See page 5.
Emergency Lockout
– Mode 0 is active.
Change mode. See page 7.
The red and green lights
alternately flash.
The unit has been
factory reset.
Enter new master code.
See page 4.
The lock remains unlocked
after I enter/present my
credentials.
Permanent Passage -
Mode 9 is active.
Change mode. See page 8.
There is a long tone and the
red light illuminates with
every button press or
credentials presentation.
More than 3 invalid
credentials were entered
in a row.
Wait 30 seconds depending
on configuration) and try
again. See Lockout Delay
Time on page 9.
Unlocks, but locks again
too quickly.
Unlock delay time too short.
Lengthen Unlock Delay
Time. See page 9.
The lock will not accept the
code I am trying to add.
Code already exists in
the lock.
Enter a different code.
Code length is too short or
too long.
Enter a 4-8 digit code.
You are not in
program mode.
Refer to Managing Users
section. See page 5.
During the initial master key
entry an error code sounds.
The unit is not taking the
master code.
Reset the master code by
following instructions found
on page 11.
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