TELES ECOTEL, Руководство пользователя

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T R O U B L E S H O O T I N G
C H A P T E R 1 5
243
ECOTEL 3G 16.1. Revised: 1 March 2011.
Solution

In the GateManager, go to the boot directory and check if the
httpd.izg
and
httpd.tz2
files exist.
If not, update your software. Follow the steps described in chapter 7.3, “Software Update” on page 100.

If these files exist but if the system still cannot be accessed through the web interface, check if there is a
mismatch between the system version and the version of the files for the web interface and replace the
web interface files by matching ones. To do that, follow the steps described in chapter 7.3, “Software
Update” on page 100.

If the problem persists, check if port 80 is blocked by your firewall. For detecting firewall problems, please
see also15.1.4, “Firewall issues and NAT / PAT settings” on page 243.
1 5 . 1 . 3 I P A D D R E S S S E T T I N G S
Faulty IP address settings or a disabled ICMP can impede connections to your system.
Reasons

A syntax error in the IP address settings occurred in the
ip.cfg
file.

The netmask was not set correctly in the
ip.cfg
file.

The Internet Control Message Protocol (ICMP) is disabled in your network.

The IP address is used more than once in your network.
Symptoms

The system is not accessible via GateManager or FTP.

The ping command does not work.
Solution

If ICMP is disabled in your network, please enable it and check whether this solves your problem.

If the problem still exists, change the IP address using Quickstart.
1 5 . 1 . 4 F I R E W A L L I S S U E S A N D N A T / P A T S E T T I N G S
Very often, firewall settings in your network prohibit access to your ECOTEL. Network address translation (NAT) or
port address translation (PAT) issues can also cause connection problems.
Reasons

The configuration of your firewall blocks access to your system.

NAT / PAT settings block access to your system.