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TELEMED ClarUs User Guide, REV 4.0 2013.12.04
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7.
WARRANTY AND SERVICE INFORMATION
7.1.
Warranty
TELEMED guarantees that the diagnostic system is free from defects
regarding materials and workmanship at the original purchaser's location for a period
of 24 months (the one exception being the probe which is guaranteed for 18
months). This guarantee or warranty covers parts for the full 24 months (or 18
months for probes ) and labor for 90 days. In order to comply with this warranty, all
service must be performed by a TELEMED qualified field engineer or only with the
express permission of TELEMED. Items not included in this warranty are misuse,
negligence or accidental damage. TELEMED wishes to point out that the loss of data
loss is not included in this guarantee.
The foregoing warranty is exclusive of and in lieu of all other warranties and
representations, expressed or implied, including but not limited to any warranty of
merchantability or fitness for any particular trade usage. This warranty is also in lieu
of any other obligations, liabilities, rights or claims, whether included in the contract
or not, including any rights arising from negligence on the part of TELEMED for any
direct, incidental, consequential or any other damages.
7.2.
Warranty Shipments and Returns
A warranty claim must be made without delay and must be received during the
applicable warranty (guarantee) period by TELEMED.
If it is necessary to return a product for repair and/or adjustment, prior
authorization from TELEMED must be obtained first. Instructions as to how
and where these products should be shipped will be provided by TELEMED.
Any product or component returned for examination and/or warranty repair
shall be sent insured and prepaid via the means of transportation specified by
TELEMED. Shipping charges for all products or components replaced or
repaired under warranty should be defined separately.
In all cases, TELEMED has sole responsibility for determining the cause and
nature of failure, and TELEMED decisions with regard to this shall be final.
7.3.
Service Contract
A service contract may be obtained for the TELEMED after the original
warranty or guarantee period has expired. The contract provides for any service calls
that may be necessary to keep the system operational and will include at least one
regularly scheduled service visit per year. As part of the scheduled maintenance, the
service representative will do a complete inspection and test / calibration of the
system.
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