3
LED Status Indicator
LED indicators
Modem Status
Red
Offline. Not registered on the network
Green solid
Registered on the 2G network
Green blinking
Active data transfer on the 2G network
Blue solid
Registered on the 3G network
Blue blinking
Active data transfer on the 3G network
7
Troubleshooting
Problem
Possible Causes Suggested Solution
The user interface
doesn’t start.
PC configuration
is not correct.
(No autorun)
Go to Start > Programs
> Telecom or use the shortcut on
the desktop.
I can connect OK
but can’t browse
any websites
Check your prepaid balance by
texting BAL to 333 via the 3G
Dashboard (TXT to 333 is free)
Top up if required on
0800 32 32 32
Check your firewall, antivirus or
web browser settings and adjust
if required
My connection
keeps dropping
or I can’t get
a network signal
Check you are in a coverage area at
telecom.co.nz/mobile/ournetwork/
coverage
Try using the included USB
extender cable to obtain optimum
reception
For device specific
troubleshooting
tips
Go to www.telecom.co.nz and
search using your T-Stick make
and model as the key words (e.g.
“MF669”)
8
11-0 03958 COMMS MBB QSG MF669 V2.indd 3
4/09/12 8:53 AM