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10. Troubleshooting
There may be various reasons for the faulty operation of the receiver.
Check the receiver according to the procedures shown below.
If, after checking the receiver, the problem persists, contact the dealer. Do not open the
receiver cover. This may be a source of danger.
Problem Possible causes What to do
Display on front
panel does not
light up. The power cord is not
plugged in. Check that the power cord is
plugged in to the wall outlet.
No picture or sound Wrong connection of the
Audio/Video output of the
receiver to TV.
Audio muting.
TV power off. Connect the Audio/Video output
of the receiver to TV correctly.
Press the Mute button.
Turn TV on.
No picture The receiver can’t receive
the signal
Incorrect values of some
tuner parameters.
Wrong pointing of the
dish
Check the antenna cable, replace
the cable, or connect the cable to the
receiver tightly.
Set the values of tuner parameters
correctly in installation menu.
Check the signal strength with a
spectrum analyzer and adjust your
dish correctly.
The remote control
does not work The batteries of the
remote control are not
inserted or are flat Check whether the batteries are
inserted correctly in your remote
control. Check the battery charge,
and replace the batteries in the
remote control if necessary..
Tips ˖ If, after this troubleshooting, the experienced problem has not yet been
solved, please contact your local dealer or technical support centre immediately; do
not open the machine enclosure, because doing so is very dangerous and could
damage the machine.