Troubleshooting
Clear or Sanitize a Nonfunctional Instrument
If your instrument is not functioning, perform the following actions and return the
instrument for Tektronix for repair. Describe the initial problem with the product.
Tektronix will install replacement parts and then repair and return the instrument.
Hard Disk Drive
Remove the hard disk drive before returning the instrument to Tektronix for repair.
CD-RW/DVD ROM Drive
Remove all CDs and DVDs. If it is not possible to remove the disk, you might
need to remove the disk drive. Refer to your instrument service manual for
instructions.
External Memory Devices
Remove any attached USB
fl
ash drive or external hard drives from the instrument
before returning the instrument to Tektronix for repair.
Refer to your company’s internal policies regarding handling or disposal of the
external memory devices.
Recover from Clearing or Removing the Instrument Memory
If the hard disk drive has been removed and a new hard disk drive is installed,
reinstall the operating system and the TLA application software.
TLA6400 Series Declassi
fi
cation and Securities Instructions
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