Troubleshooting
How to Clear or Sanitize a Non-Functional Instrument
If your instrument is not functioning, perform the following actions and return the instrument to Tektronix for repair.
Describe the initial problem with the product. Tektronix will install replacement parts and then repair and return the
instrument.
Hard Disk Drives
Remove the internal hard disk (Option 59) or removable hard disk (Option 56) using the procedures in this document.
External Memory Devices
Remove any USB
fl
ash drives or external hard drives from the instrument.
Refer to your company’s internal policies regarding handling or disposal of the external memory device.
Charges
Replacement of any missing hardware will be charged according to the rate at the time of replacement.
RSA5100B Series Declassi
fi
cation and Security Instructions
11
