User License Upgrade
MTS4EA License Upgrade Instructions
15
Troubleshooting the License Upgrade Process
Table 1 lists some common license upgrade problems and lists possible
solutions. If these solutions do not solve your upgrade problem, contact
Tektronix customer support.
Table 1: Troubleshooting upgrade problems
Upgrade problem
Possible solution
The required license server machine is not listed on
Networking tab.
Add the server name using the Add button.
A license server machine is listed on Networking tab but is
not listed in DK2 Network Server Remote Monitor dialog.
Has the server that is entered in the client’s list of servers been
“applied”? Click Apply on the DESkey configuration dialog box and
refresh the DK2 Network Server Remote Monitor dialog box.
Is the Server service running on the server? If not, start the service.
Is the port number the same on both client and server, and is not
blocked by the network firewall? Select a suitable port number and
apply it to both client and server.
The new server port number is not being accepted by the
Networking tab.
Stop the Server service by clicking the Stop button. Change the port
number and click Apply. Start the Server service.
Clicking the “Get Request” button on the Licence Request
tab causes “Error 8000 calling server”.
Ensure that there is a dongle installed on the server machine.
Clicking the “Send Update” button on the Licence Request
tab causes “Error 4012 occurred sending update to server”.
Ensure that the upgrade file (LUF) is for the dongle installed on the
server machine.
Ensure that the upgrade file (LUF) has not already been applied to the
dongle. The LUF will work only for the first upgrade attempt.
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End of document
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Содержание MTS4EA
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