Revised August, 2004
10 TEGAM WAY • GENEVA, OHIO 44041 • 440-466-6100 • FAX 440-466-6110
•
6-1
SERVICE INFORMATION
SECTION 6
SERVICE INFORMATION
Preparation for Calibration or Repair Service
Once you have verified that the cause for R1M-A malfunction
cannot be solved in the field and the need for repair and
calibration service arises, contact TEGAM customer service to
obtain an RMA, (Returned Material Authorization), number.
You can contact TEGAM customer service via the TEGAM
website,
www.tegam.com
or by calling 440.466.6100 (
All
Locations
) OR 800.666.1010 (
United States Only
).
The RMA number is unique to your instrument and will help
us identify you instrument and to address the particular
service request by you which is assigned to that RMA
number.
Of even importance, a detailed written description of the
problem should be attached to the instrument. Many times
repair turnaround is unnecessarily delayed due to a lack of
repair instructions or of a detailed description of the
problem.
This description should include information such as
measurement range, and other instrument settings, type of
components being tested, are the symptoms intermittent?,
conditions that may cause the symptoms, has anything
changed since the last time the instrument was used?, etc.
Any detailed information provided to our technicians will
assist them in identifying and correcting the problem in the
quickest possible manner. Use a copy of the Repair and
Calibration Service form provided on the next page.
Once this information is prepared and sent with the
instrument to our service department, we will do our part in
making sure that you receive the best possible customer
service and turnaround time possible.
