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TEFAL/T-FAL* INTERNATIONAL LIMITED GUARANTEE
: www.tefal.com
This product is repairable by TEFAL/T-FAL*, during and after the guarantee period.
Accessories, consumables and end-user replaceable parts can be purchased, if locally
available, as described on the TEFAL/T-FAL internet site www.tefal.com
The Guarantee** : TEFAL/T-FAL guarantees this product against any manufacturing defect
in materials or workmanship during the guarantee period within those countries*** as
stated in the attached country list, starting from the initial date of purchase or delivery
date. The international manufacturer’s guarantee covers all costs related to restoring the
proven defective product so that it conforms to its original specifications, through the repair
or replacement of any defective part and the necessary labour. At TEFAL/T-FAL’s choice,
a replacement product may be provided instead of repairing a defective product.
TEFAL/T-FAL’s sole obligation and your exclusive resolution under this guarantee are limited to
such repair or replacement.
Conditions & Exclusions : TEFAL/T-FAL shall not be obliged to repair or replace any product
which is not accompanied by a valid proof of purchase. The product can be taken directly in
person or must be adequately packaged and returned, by recorded delivery (or equivalent
method of postage), to a TEFAL/T-FAL authorised service centre. Full address details for each
country’s authorised service centres are listed on TEFAL/T-FAL website (www.tefal.com) or by
calling the appropriate consumer Service centre set out in the attached country list. In order
to offer the best possible after-sales service and constantly improve customer satisfaction,
TEFAL/T-FAL may send a satisfaction survey to all customers who have had their product
repaired or exchanged in a TEFAL/T-FAL authorised service centre.
This guarantee applies only for products purchased and used for domestic purposes and will
not cover any damage which occurs as a result of misuse, negligence, failure to follow
TEFAL/T-FAL instructions, or amodification or unauthorised repair of the product, faulty
packaging by the owner or mishandling by any carrier. It also does not cover normal wear and
tear, maintenance or replacement of consumable parts, or the following:
- using the wrong type of water or consumable
- mechanical damages, overloading
- damage as a result of lightning or power surges
- ingress of water, dust or insects into the product (excluding appliances with features
specifically designed for insects)
- accidents including fire, flood, etc
- scaling (any de-scaling must be carried out according to the instructions for use)
- damage to any glass or porcelain ware in the product
- professional or commercial use
- or poor results specifically due to wrong voltage or frequency as stamped on the product ID
or specification
Consumer Statutory Rights : This international TEFAL/T-FAL guarantee does not affect the
Statutory Rights a consumer may have or those rights that cannot be excluded or limited, nor
rights against the retailer from which the consumer purchased the product. This guarantee
gives a consumer specific legal rights, and the consumer may also have other legal rights
which vary from State to State or Country to Country. The consumer may assert any such
rights at his sole discretion.
***Where a product purchased in a listed country and then used in another listed country,
the international TEFAL/T-FAL guarantee duration is the one in the country of usage, even if
the product was purchased in a listed country with different guarantee duration. The repair
process may require a longer time if the product is not locally sold by TEFAL/T-FAL. If the
product is not repairable in the new country, the international TEFAL/T-FAL guarantee is
limited to a replacement by a similar or alternative product at similar cost, where possible.
*TEFAL household appliances appear under the T-FAL brand in some territories like America
and Japan. TEFAL/T-FAL are registered trademarks of Groupe SEB.
Please keep this document for your reference should you wish to make a claim under the
guarantee.
**For Australia only:
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
**For India only: The guarantee length depends on the product and the State in India. Full
guarantee terms must be checked at the point of sale. Products purchased outside and used in
India benefit from a 2 year guarantee.
The guarantee covers exclusively the repair of a defective product, but at TEFAL’s choice,
a replacement product may be provided instead of repairing a defective product. It is
mandatory that the consumer, to have his product repaired, has to log a service request on
the dedicated Smartphone application TEFAL SERVICE APP or by calling TEFAL Consumer Care
Center at 1860-200-1232, Opening hours Mon-Sat 09 AM to 06 PM. Products returned by
Post will not be covered by the guarantee. As a proof of purchase consumer needs to provide
both this stamped guarantee card and cash memo.