If the device does not function normally, first try to find the source of the
fault using this list. It is possible that the problem can be cleared quite
easily
31
Troubleshooting help
Problem
Possible cause
Solution
Keys do not respond
Keys in hold mode
Switch off hold mode
No VHF reception
Earphones not correctly
plugged in
Plug the earphones in correctly
No connection to the PC
The USB cable on the player or
on the PC is not correctly plug-
ged in
Plug in the cable correctly on
both devices
The device will not start up nor-
mally
Battery not sufficiently charged
Charging the battery
Keys in hold mode
Switch off hold mode
Heavy jolt from outside
Carry out a reset
In play mode, the sound or the
screen display is broken up or
suddenly stops, the keys do not
respond despite being enabled
The device was jolted, subjected
to shock or dropped
Press the Reset key.
Video files do not play.
The video format is wrong.
Use the software for converting
the video (Video Converting Tool
on the supplied CD-ROM)
MP4-Player_GB.qxd:BDA_MP4-Player 02.10.2007 11:23 Uhr Seite 31
