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11 SUPPORT

DMS-CTC-20101206-0033 v1.0

11 Support

Introduction

This chapter suggests solutions for issues that you may encounter while installing, configuring or using your MediaAccess
Gateway.

If the suggestions do not resolve the problem, look at the support pages on www.technicolor.com

or contact your service

provider.

Topics

This chapter describes the following topics:

Topic

Page

11.1 Setup Troubleshooting

110

11.2 General MediaAccess Gateway Troubleshooting

111

11.3 Wired Connection Troubleshooting

112

11.4 Wireless Connection Troubleshooting

113

11.5 Voice over IP Troubleshooting

114

11.6 Content Sharing Troubleshooting

115

11.7 Reset to Factory Defaults

116

Содержание MediaAccess TG789vn

Страница 1: ...SETUP AND USER GUIDE MediaAccess TG789vn v3 ...

Страница 2: ......

Страница 3: ...SETUP AND USER GUIDE MediaAccess TG789vn v3 ...

Страница 4: ...logos are owned by the Bluetooth SIG Inc DECT is a trademark of ETSI DLNA is a registered trademark DLNA disc logo is a service mark and DLNA Certified is a trademark of the Digital Living Network Alliance Digital Living Network Alliance is a service mark of the Digital Living Network Alliance Ethernet is a trademark of Xerox Corporation Microsoft MS DOS Windows Windows NT and Windows Vista are ei...

Страница 5: ...nection 29 3 3 2 Setting up a Wired Connection 30 3 4 Configure the MediaAccess Gateway 31 3 5 Setting Up the 3G Fall Back WAN Connection 32 3 5 1 Managing your Mobile Connection with the MediaAccess Gateway GUI 33 3 5 2 Inserting a Mobile USB Adapter 34 4 Configuration Tools 35 4 1 MediaAccess Gateway GUI 36 4 1 1 Access 37 4 1 2 Components 38 4 1 3 Protecting Access to the MediaAccess Gateway 40...

Страница 6: ...Removing your USB Storage Device 82 9 Network Services 83 9 1 UPnP 84 9 1 1 Accessing Your MediaAccess Gateway via UPnP 85 9 1 2 Managing your Internet connection via UPnP 86 9 1 3 Configuring UPnP on the MediaAccess Gateway 88 9 1 4 Installing UPnP on Windows XP 89 9 2 Assigning a service HTTP FTP to a Computer 91 9 3 Dynamic DNS 93 9 4 Network Time Server 94 10 Internet Security 97 10 1 Parental...

Страница 7: ...iii CONTENTS DMS CTC 20101206 0033 v1 0 11 5 Voice over IP Troubleshooting 114 11 6 Content Sharing Troubleshooting 115 11 7 Reset to Factory Defaults 116 ...

Страница 8: ...iv CONTENTS DMS CTC 20101206 0033 v1 0 ...

Страница 9: ...yperlink to a Web site Example For more information visit us at www technicolor com This sample text indicates an internal link Example If you want to know more about guide see About this Setup and User Guide on page 1 This sample text indicates an important content related word Example To enter the network you must authenticate yourself This sample text indicates a GUI element commands on menus a...

Страница 10: ...2 ABOUT THIS SETUP AND USER GUIDE DMS CTC 20101206 0033 v1 0 ...

Страница 11: ... Started Introduction This chapter gives you a brief overview of the main features and components of the MediaAccess Gateway After this chapter we will start with the installation Do not connect any cables to the MediaAccess Gateway until instructed to do so ...

Страница 12: ...mation see 9 Network Services on page 83 Local networking features Wired access for your local network devices via the Ethernet interface For more information see 3 3 Connecting Your Network Devices to the MediaAccess Gateway on page 28 Wireless access for your local network devices via the integrated IEEE 802 11n wireless access point For more information see 5 The MediaAccess Gateway Wireless Ac...

Страница 13: ...teway or modem in front of the MediaAccess Gateway will establish the connection to the Internet This scenario is used when The Internet connectivity is provided by another device for example a cable modem The MediaAccess Gateway is used to add specific services to your home network Your service provider is using Ethernet in the First Mile EFM The Ethernet signal is directly coming into your home ...

Страница 14: ...ponents Overview This section provides an overview of the different components of the MediaAccess Gateway Topic Page 1 3 1 Power 7 1 3 2 Local Network Connection 8 1 3 3 Broadband Connection 9 1 3 4 Voice Connection 10 1 3 5 Buttons 11 1 3 6 Status LEDs 12 ...

Страница 15: ...3 v1 0 1 3 1 Power Overview Power inlet The power inlet allows you to connect the power supply Power switch The power switch allows you to power on off your MediaAccess Gateway Only use the power supply delivered with your MediaAccess Gateway ...

Страница 16: ...ediaAccess Gateway on page 28 A LED may be provided per Ethernet port to indicate link integrity or activity USB Port The USB port can be used to Connect a USB mass storage device to share your content for example music movies On your local network via the Network File server or the UPnP AV Media Server On Internet via FTP For more information see 8 Sharing Content on page 69 Connect a 3G mobile a...

Страница 17: ...onnect your MediaAccess Gateway to your service provider s DSL network For more information see 3 1 Connecting the MediaAccess Gateway to your Service Provider s Network on page 22 WAN port This port allows you to use your MediaAccess Gateway as Local Router For more information see 1 2 User Scenarios on page 5 WAN DSL ...

Страница 18: ...e network For more information see 6 1 1 Connection to the Traditional Telephone Network on page 53 PSTN If your MediaAccess Gateway does not have a PSTN port this means that Your MediaAccess Gateways has an integrated filter The MediaAccess Gateway separates the phone signal from the signal coming from the DSL port Your MediaAccess Gateway has an integrated filter if the product name printed on t...

Страница 19: ...S on page 44 ECO button The ECO button allows you to disable your wireless access point You can do this when you do not have any devices that are connected to the wireless access point This allows you to save the energy that the MediaAccess Gateway would be using for the wireless access point For more information see ECO button on page 68 Reset button The Reset button allows you to reset your Medi...

Страница 20: ...escription Green Solid on Power on normal operation Blinking Bootloader active during upgrade Red Solid on Power on self test failed indicating device malfunction Orange Solid on Bootloader selftest Blinking Bootloader active during upgrade Off The MediaAccess Gateway is powered off Colour State Description Green Solid on Network device connected to the Ethernet switch Blinking Network device conn...

Страница 21: ...activity WEP encryption Blinking Wireless activity WEP encryption Red Solid on No wireless activity no security Blinking Wireless activity no security Red green Toggling Wireless client registration phase Off Wireless access point disabled Colour State Description Green Solid on DSL line synchronised Blinking Trying to detect carrier signal or pending DSL line synchronisation Off MediaAccess Gatew...

Страница 22: ...tate Description Green Solid on Registered at your VoIP provider no activity Blinking Registered at your VoIP provider activity Off Not registered to your VoIP provider Colour State Description Blue Solid on Software upgrade ongoing Off No software upgrade ongoing Do not power off your MediaAccess Gateway or disconnect any cables as long as the Upgrade LED is on Interrupting the upgrade procedure ...

Страница 23: ...ave the installation information for example user name password service profile provided by your service provider at hand Local connection requirements Wireless connection If you want to connect your computer using a wireless connection your computer must be equipped with a WiFi certified wireless client adapter Wired connection If you want to connect a computer using a wired connection your compu...

Страница 24: ...16 1 GETTING STARTED DMS CTC 20101206 0033 v1 0 ...

Страница 25: ...d higher Microsoft Windows Vista and higher Microsoft Windows XP Service Pack 2 SP2 and higher Mac OS X 10 6 Snow Leopard Mac OS X 10 5 Leopard Mac OS X 10 4 Tiger You must have administrative rights on your computer If you do not comply with these requirements use the 3 Manual Installation on page 21 Running the Setup wizard To start the Setup wizard 1 Insert the Setup CD into your computer s CD ...

Страница 26: ... fully reconfigure your MediaAccess Gateway Setup my computer to connect your computer to the MediaAccess Gateway network Documentation to view a list of the documentation that is available for your MediaAccess Gateway Visit technicolor com to visit the online support sections If you reconfigure your MediaAccess Gateway via the CD menu the MediaAccess Gateway will be reconfigured from scratch All ...

Страница 27: ...1 Setup Troubleshooting on page 110 Backup your configuration Once you successfully installed your MediaAccess Gateway it is recommend to backup your configuration This will allows you to return to this configuration when needed for example after misconfiguration For more information see 4 2 Backing Up Restoring your Configuration on page 41 ...

Страница 28: ...20 2 GUIDED INSTALLATION DMS CTC 20101206 0033 v1 0 ...

Страница 29: ...cting Your Network Devices to the MediaAccess Gateway on page 28 4 Configure your MediaAccess Gateway For more information see 3 4 Configure the MediaAccess Gateway on page 31 5 Connect your phones For more information see 6 Telephony on page 51 6 Share your content or media on your local network continue with 8 Sharing Content on page 69 7 If you purchased the mobile USB adapter setup the 3G back...

Страница 30: ...u are using the MediaAccess Gateway as DSL Gateway continue with 3 1 1 Setting up your MediaAccess Gateway as DSL Gateway on page 23 Local Router continue with 3 1 2 Setting up your MediaAccess Gateway as Local Router on page 26 For more information see 1 2 User Scenarios on page 5 you can use your MediaAccess Gateway in either of the following scenarios ...

Страница 31: ...nal It only contains the Voice component and can only be used for connecting phones A Modem DSL output optional This connector offers unfiltered output It contains both the Phone and DSL signal and can be used to connect your MediaAccess Gateway Connecting the cables The procedure to be followed depends on the fact if this filter has been integrated into your MediaAccess Gateway or not Check the l...

Страница 32: ...able In the DSL Modem output of your splitter filter Directly into the telephone wall outlet if there is no splitter filter between the network terminator and your local phone network Scenario 2 A MediaAccess Gateway without integrated filter Proceed as follows 1 Take the DSL cable This is the grey cable that is included in your box 2 Plug one end of the cable in the grey DSL port on the back of y...

Страница 33: ... a backup for your Voice over IP connection When the VoIP connection is down the MediaAccess Gateway will automatically switch back to the PSTN network To setup this backup connection 1 Take a Telephone Cable 2 Plug one end of the cable in the black PSTN port on the back of your MediaAccess Gateway 3 Plug the other end of the cable into the Phone output port of your filter splitter PSTN ...

Страница 34: ...h red connectors you can use that cable 2 Plug one end of the cable in the red WAN port on the back of your MediaAccess Gateway 3 Plug the other end of the cable into the Ethernet port of your Internet gateway modem The WAN port can only be used to connect your MediaAccess Gateway to an Internet gateway modem You can not use it to connect other devices for example a computer to the MediaAccess Gat...

Страница 35: ...roceed as follows 1 Connect the power cord to the power port of the MediaAccess Gateway 2 Plug the other end of the power cord into an electrical outlet 3 Press the power button to turn on the MediaAccess Gateway 4 Wait at least two minutes to allow the MediaAccess Gateway to complete the start up phase ...

Страница 36: ...our Network Devices to the MediaAccess Gateway Choose your connection method To connect your device via A wireless connection continue with 3 3 1 Setting up a Wireless Connection on page 29 A wired connection continue with 3 3 2 Setting up a Wired Connection on page 30 ...

Страница 37: ...lings between the wireless client and the access point Distance between the wireless client and the access point To fully benefit from the improved connection speed offered by the IEEE 802 11n standard it is recommended to only connect IEEE 802 11n wireless clients to your MediaAccess Gateway Connecting older for example IEEE 802 11g wireless clients may also slow down connection speed of the IEEE...

Страница 38: ... the Ethernet cable to one of the yellow Ethernet ports of your MediaAccess Gateway 2 Connect the other end of the Ethernet cable to your network device 3 Your network device is now connected to your network No additional configuration is needed unless specified by your service provider You can not use the red WAN port to connect to the local Ethernet network The WAN port can only be used to conne...

Страница 39: ...consult the help of your web browser Procedure Proceed as follows 1 Open your web browser 2 The MediaAccess Gateway informs you that you have not yet configured your MediaAccess Gateway If this window does not appear browse to http dsldevice lan or to the IP address of your MediaAccess Gateway by default 192 168 1 254 and click Technicolor Gateway on the menu on the left hand side 3 Click Setup my...

Страница 40: ... higher data transfer speeds What do I need To start using 2G 3G as a connection on the MediaAccess Gateway you need A mobile USB adapter A registered Security Identity Module SIM card Configure 2G 3G as WAN connection Proceed as follows 1 Configure your mobile connection For more information see 3 5 1 Managing your Mobile Connection with the MediaAccess Gateway GUI on page 33 2 Insert your mobile...

Страница 41: ...menu click Internet Services 3 Click View more for the mobile USB connection The Overview page of the mobile USB connection is shown 4 In the location bar click Configure The Configure page of the mobile connection appears 5 Under Mobile Information update the following fields if necessary APN The public APN used to access the Internet or the private APN to access a local network Operator Mode 2G ...

Страница 42: ...oceed as follows to insert the mobile USB adapter 1 Power off the MediaAccess Gateway 2 Insert your SIM card into the mobile USB adapter 3 Plug the mobile USB adapter in one of the USB port s of your MediaAccess Gateway 4 Power on the MediaAccess Gateway If you do not power off the MediaAccess Gateway first the mobile USB adapter will not be detected ...

Страница 43: ...he MediaAccess Gateway Setup CD allows you to configure your MediaAccess Gateway and helps you to connect your computers to the MediaAccess Gateway For more information see 2 Guided Installation on page 17 The MediaAccess Gateway GUI allows you to configure your MediaAccess Gateway via your web browser For more information see 4 1 MediaAccess Gateway GUI on page 36 ...

Страница 44: ... Introduction The MediaAccess Gateway Graphical User Interface GUI allows you to configure your MediaAccess Gateway using your web browser Requirements JavaScript must be enabled on your browser this is the default setting For more information consult the help of your web browser ...

Страница 45: ...and password and click OK 4 The MediaAccess Gateway GUI appears Access the MediaAccess Gateway via UPnP You can also access the MediaAccess Gateway GUI using the Internet Gateway Device IGD icon if your computer runs one of the following operating systems Microsoft Windows 7 Microsoft Windows Vista Microsoft Windows XP For more information see 9 1 UPnP on page 84 Remote access It is also possible ...

Страница 46: ...ic information on the MediaAccess Gateway Broadband Connection Allows you to view configure your broadband connections Toolbox Allows you to configure the network services and security settings of your MediaAccess Gateway Home Network Allows you to manage your local network Help Allows you to view context related help information Each of these items contain a number of sub menu items Label Descrip...

Страница 47: ... indicated by a green traffic light Navigation bar The Navigation bar displays your current position in the MediaAccess Gateway GUI Some page are available in different configuration levels These pages have additional links for example Overview Configure in the right part of the navigation bar that allow you to switch between the configuration levels Content pane The content pane displays the info...

Страница 48: ...ded FTP Server for more information see 8 3 The FTP Server on page 78 How to change your password Proceed as follows 1 On the Toolbox menu click User Management 2 In the Pick a task list click Change my password 3 Enter your new password and click OK 4 Your new password is now active The next time that you log on to the MediaAccess Gateway GUI you will have to enter this password It is recommended...

Страница 49: ... Save or Restore Configuration 4 Under Backup current configuration click Backup Configuration Now 5 The MediaAccess Gateway prompts you to save your backup file 6 Save your file to a location of your choice Restoring your configuration Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 On the Technicolor Gateway m...

Страница 50: ...the Internet User name and Password Contains the user name and password are needed to access your MediaAccess Gateway remotely If wanted you can change the automatically generated password in the Password box 3 Click Enable Remote Assistance Accessing your MediaAccess Gateway from the Internet Proceed as follows 1 Open your web browser 2 Type the URL that was listed in the URL field on the Remote ...

Страница 51: ...cess point Both built in and external for example via USB clients are available Check the documentation of your computer if you are not sure if your computer is equipped with a wireless client Configuring your wireless clients For more information on how to establish a wireless connection to the MediaAccess Gateway see 5 1 Connecting Your Wireless Client via WPS on page 44 5 2 Connecting Your Wire...

Страница 52: ... have to put both your Wireless USB Adaptor and access point in registration mode PIN code entry You have to enter a PIN code on the Wireless Configuration Utility Procedure for PBC Proceed as follows 1 Shortly press the WPS button on the MediaAccess Gateway 2 The WPS button LED starts blinking orange This indicates that the MediaAccess Gateway is now searching for wireless clients that are in reg...

Страница 53: ...ect your access point If this is the case select the access point with the network name that you wrote down Troubleshooting If you are having trouble connecting your wireless client via WPS this may be cause by one of the following reasons WPS can not be correctly executed Configure your wireless manually For more information see 5 2 Connecting Your Wireless Client without WPS on page 46 Your wire...

Страница 54: ...manually and you can t remember your settings try one of the following 1 Use a computer that is already connected to your network 2 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 3 On the Home Network menu click Wireless 4 In the upper right corner click Details 5 Under Configuration you can find the network name SSID Security you ca...

Страница 55: ...he code An application app to interpret the QR code and connect to a wireless network For example if you are using Android on your device you could download Bar Code Scanner from Google Play Procedure Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 Under Home Network click Wireless 3 Under Pick a Task click Gene...

Страница 56: ... wireless clients support WPA2 PSK WPA PSK WPA2 PSK This is a mixed mode In this mode WPA2 PSK is the preferred encryption type but wireless clients do not support WPA2 PSK can still use WPA PSK as encryption type Choose this option if not all of your wireless clients support WPA2 PSK or if you are not sure Wireless clients that support WPA2 PSK will use WPA2 PSK the others will use WPA PSK WPA PS...

Страница 57: ... a the key of your choice The key must be in one of the following formats 8 to 63 alphanumeric characters For example MyKey123 8 to 64 hexadecimal characters characters from 0 to 9 and from A to F For example C54F48A5 6 Click Apply 7 Reconnect your wireless client s to the MediaAccess Gateway using these new security settings For more information see 5 1 Connecting Your Wireless Client via WPS on ...

Страница 58: ...50 5 THE MEDIAACCESS GATEWAY WIRELESS ACCESS POINT DMS CTC 20101206 0033 v1 0 ...

Страница 59: ...o your Internet Gateway Install VoIP software on your computer and make your phone calls via your computer The Technicolor solution With the MediaAccess Gateway you can make both VoIP and traditional telephone calls using a traditional analogue phone If your MediaAccess Gateway is not powered the traditional telephone network if connected will automatically selected This way you are still able to ...

Страница 60: ... station or fax to the green Phone port s on the back panel of your MediaAccess Gateway 2 Connect your MediaAccess Gateway to the traditional network For more information see 6 1 1 Connection to the Traditional Telephone Network on page 53 3 Configure the VoIP service on your MediaAccess Gateway For more information see 6 1 2 Configuring the MediaAccess Gateway VoIP Service on page 54 ...

Страница 61: ...d filter check if your MediaAccess Gateway has a PSTN port on the back panel for more information see PSTN Port optional on page 10 If your MediaAccess Gateway has A PSTN port Connect the PSTN port to the Phone output of your filter or splitter No PSTN port no connections are needed This is a VoIP only variant All calls passing through the MediaAccess Gateway will be done via VoIP Be aware that if...

Страница 62: ...e information see Accessing the MediaAccess Gateway GUI on page 37 2 On the Toolbox menu click Telephony 3 In the Navigation bar click Expert configure 4 Complete the following fields based on the settings provided by your VoIP provider Proxy Type the URL for example sip provider com or IP address of the proxy Registrar Type the URL for example sip provider com or IP address of the registrar Regis...

Страница 63: ...ccount select All to use this VoIP account for all connected phone Phone 1 2 to use this VoIP account for the phone connected to the Phone 1 2 port of your MediaAccess Gateway 4 Click Apply Verifying Telephone Connectivity Proceed as follows to verify the voice connection 1 Make sure the MediaAccess Gateway is turned on 2 Make sure the Internet telephony service is enabled and configured The Phone...

Страница 64: ... on page 37 2 On the Toolbox menu click Address Book 3 The Address Book page appears For each contact you can provide the following information Business to make a call to the contact s business telephone number Home to make a call to the contacts home telephone number Mobile to make a call to the contact s mobile telephone number Other or SIP uri to make a call to the contact s VoIP telephone numb...

Страница 65: ... appears 4 Pick up the phone 5 The MediaAccess Gateway is now initiating the call Your contact s phone is now ringing 6 At the end of the conversation click Done to go to the Last Calls page This page allows you to view the statistics of your last calls including the call that you just made You can use the buttons in the Remote Number column to make a new call to one of the contacts in your call l...

Страница 66: ...services are supported or activated proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see 4 1 MediaAccess Gateway GUI on page 36 2 On the Toolbox menu click Telephony 3 In the Navigation bar click Configure 4 In the Pick a task list click View Telephony Services 5 Under Telephony Services you can see the services that are supported by your provider In the Activated co...

Страница 67: ...vigation bar click Configure 6 Under Telephony services you can now activate or deactivate the services of your choice To Activate a service select the check box next to the service Deactivate a service clear the check box next to the service 7 Click Apply Activating a Telephony Service via Your Phone To de activate one of the services just dial the corresponding code on your phone For example to ...

Страница 68: ...an use the following functions To Press Illustration Put an active call on hold and enable a call set up the dial tone is generated R 2 Terminate the call on hold R 0 Terminate an active call and switch to the call on hold R 1 Retrieve the call on hold when there is no active call R 1 Terminate an active call and enables a call set up the dial tone is generated R 9 B A You on hold dial tone B A Yo...

Страница 69: ... an active call and an incoming call R 2 B A You active B A You active incoming You press R 1 B A You active B A You active incoming You press R 0 B A You on hold active B A You active on hold You press R 2 B A You on hold active B A You active incoming You press R 2 To Press Illustration Establish a conference call or 3 party connection R 3 During a conference call put B and C on hold R 2 During ...

Страница 70: ...Y DMS CTC 20101206 0033 v1 0 Call Transfer If the Call Transfer service is activated you can use the following functions To Press Illustration Transfer a call R 4 B A You active B A You on hold active You press R 4 ...

Страница 71: ...eway GUI on page 37 2 On the Toolbox menu click Telephony 3 The Telephony page appears On this page you can see an overview of your last calls 4 To view more detailed statistics click View telephony statistics and logs in the Pick a task list Used icons The call logs use the following icons to illustrate the call type Calling a contact from the call log You can immediately start a new call to one ...

Страница 72: ...64 6 TELEPHONY DMS CTC 20101206 0033 v1 0 ...

Страница 73: ... Technicolor power saving innovations To further reduce the power consumption Technicolor has developed the ECO Manager This system constantly monitors the services provided by the MediaAccess Gateway and automatically switches unused services to an ECO friendly state For more information see 7 2 ECO Manager on page 67 Next to this automated tool you can also choose to manually disable services th...

Страница 74: ...er mode This is a state in which devices are only allowed to use a limited amount of energy to be able to power its components and respond to user activity Example Take the following example The user switches off his computer at 20 00 There are no other devices connected to the MediaAccess Gateway The MediaAccess Gateway switches to low power mode This results in a considerable drop in the overall...

Страница 75: ... clients are detected the wireless access point is fully powered again This is only possible if there are no devices connected to the MediaAccess Gateway Power reduction is enabled by default but it is possible to disable it via the MediaAccess Gateway GUI To configure power reduction 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 ...

Страница 76: ...going on holiday you should consider to turn off the MediaAccess Gateway This way no energy will be consumed at all However be aware that if you turn off the MediaAccess Gateway all services provided by the MediaAccess Gateway that require access to the Internet will not be available For example You will not be able to browse to Internet websites listen to radio streams etc No VoIP calls can be ma...

Страница 77: ...services to share your content The following table gives a you a brief overview of the main functions Network File Server UPnP AV Media Server FTP Server Function Store and access your data on your local network Make media files available for UPnP AV capable devices like Media players Set Top boxes from your local network Store and access your data from the Internet Access Read and write Read only...

Страница 78: ...mory stick or external hard disk in one of the USB port s of your MediaAccess Gateway By using a USB hub you can connect up to five USB mass storage devices to the MediaAccess Gateway Do not remove your USB storage device without stopping it first otherwise data might be lost For more information see 8 5 Safely Removing your USB Storage Device on page 82 ...

Страница 79: ... that you want to use to access the MediaAccess Gateway Server Description Add a short description for what kind of data is stored on the USB storage device Workgroup Enter the same workgroup as used by your computer s Server Enabled Select this option to enable the Network File Server 5 Click Apply 6 All users connected to the MediaAccess Gateway can now access the data on stored your USB storage...

Страница 80: ...ion on managed partitions see 8 4 Managing your Shared Content on page 80 4 If you plan to frequently use this folder it might be useful to map this folder as a network drive For more information see the help of your operating system Accessing the shared content on Mac Proceed as follows 1 On the Go menu click Connect To Server 2 The Connect To Server window appears In the Server Address box type ...

Страница 81: ...TC 20101206 0033 v1 0 3 The following window appears Select Guest and click Connect 4 If prompted select the partition that you want to open and click OK 5 Your USB storage device is now mounted and is displayed on your desktop ...

Страница 82: ...ices To allow you to access your media in a quick and easy way the MediaAccess Gateway scans your storage device for meta data information for example title artist album and stores it in a database When you are looking for a file the MediaAccess Gateway can simply query the database instead of having to go through all the files UPnP AV network components A UPnP AV network consists of the following...

Страница 83: ...er UPnP AV Media Server click Server Enabled 5 Click Apply Media Database When you plug in your USB storage device the MediaAccess Gateway will automatically start building the media database This database contains all meta data of the media files stored on your USB storage device To view the status of the media database 1 Browse to the MediaAccess Gateway GUI For more information see Accessing th...

Страница 84: ... media server will be listed as Technicolor TGXXX Below you can find a screenshot taken on a smartphone with a UPnP AV client Via this entry you can browse to your media files Windows 7 Windows 7 has native support for UPnP AV It automatically detects UPnP AV and makes your media files available for playback on your Windows Media Player Proceed as follows 1 On the Windows Start menu click Network ...

Страница 85: ...77 8 SHARING CONTENT DMS CTC 20101206 0033 v1 0 4 Windows Media Player starts up Your MediaAccess Gateway s UPnP AV Media Server is listed on the left This entry allows you to browse to your media files ...

Страница 86: ...re information see Accessing the MediaAccess Gateway GUI on page 37 2 On the Toolbox menu click User Management 3 In the Pick a task list click Change my password 4 Leave the Old Password box empty 5 Type your new password both in the New Password box and Confirm New Password box Enable the FTP Server and select the managed partition Proceed as follows 1 Browse to the MediaAccess Gateway GUI For m...

Страница 87: ...s Gateway network you can also access the FTP server using its local address 192 168 1 253 Additional configuration Because most service providers use dynamic IP addresses the IP address of your Internet connection may change frequently This implies that the link to the FTP server will also change every time the public IP changes With Dynamic DNS you can assign a host name to the IP address for ex...

Страница 88: ...Shared folder is a folder to share files both on the local network and the Internet This folder can only be accessed via the following server The Network File Server For more information see 8 1 The Network File Server FTP Server For more information see 8 3 The FTP Server Ummanaged vs managed The following table compares the two modes Setting up the managed partition Proceed as follows 1 Browse t...

Страница 89: ...wing folders Media Use this folder to share your media files with others users on your network You can store your media files in following subfolders Movies Music Pictures Shared Use this folder to share your other data with other users on your network Optionally users can also access this folder using FTP For more information see 8 3 The FTP Server on page 78 If the above folders already exist th...

Страница 90: ...your data To avoid this you must first stop your USB storage device Stopping your USB storage device Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 On the Toolbox menu click Content Sharing 3 In the Navigation bar click Configure 4 Click Stop 5 Unplug your USB storage device from the MediaAccess Gateway ...

Страница 91: ...g features Feature availability Depending on the configuration offered by your service provider some features may not be available on your MediaAccess Gateway For more information contact your service provider Topic Page 9 1 UPnP 84 9 2 Assigning a service HTTP FTP to a Computer 91 9 3 Dynamic DNS 93 9 4 Network Time Server on page 94 94 ...

Страница 92: ...1 1 Accessing Your MediaAccess Gateway via UPnP on page 85 If you are using a PPP connection to connect to the Internet you can enable disable your Internet connection without having to open the MediaAccess Gateway GUI For more information see 9 1 2 Managing your Internet connection via UPnP on page 86 You do not have to manually create port mappings to run services on a computer The automatic por...

Страница 93: ...twork 2 The Network window appears 3 Right click your MediaAccess Gateway displayed as Technicolor TGXXX and click View device web page 4 The MediaAccess Gateway GUI appears Windows XP If you computer runs Windows XP 1 Go to My Network Places 2 The My Network Places window appears 3 Double click your MediaAccess Gateway displayed as Technicolor TGXXX 4 The MediaAccess Gateway GUI appears ...

Страница 94: ...t menu click Network 2 The Network window appears 3 Right click your MediaAccess Gateway displayed as Technicolor TGXXX 4 If you are currently Connected to the Internet click Disable to disconnect from the Internet Not connected to the Internet click Enable to connect to the Internet Windows XP Proceed as follows 1 On the Windows Start menu click Settings Control Panel 2 The Control Panel window a...

Страница 95: ...k the Internet Connection icon you can connect disconnect your connection to the Internet Disabling this feature To prevent that users can connect disconnect you can enable Extended Security This feature is enabled by default For more information see 9 1 3 Configuring UPnP on the MediaAccess Gateway on page 88 ...

Страница 96: ...ity If Extended Security is enabled only limited UPnP operation between the host and the MediaAccess Gateway is allowed A local host is not allowed to connect disconnect the MediaAccess Gateway Internet connection You can then only connect disconnect the Internet connection via the MediaAccess Gateway GUI Address translation mappings can only be added or changed via UPnP for the host on which the ...

Страница 97: ...elect Networking Services and click Details 5 The Networking Services window appears Select Universal Plug and Play or UPnP User Interface and click OK 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard 7 At the end of the procedure the wizard informs you that the installation was successful Click Finish to quit Adding IGD Discovery and Control Your...

Страница 98: ...izard appears Select Networking Services in the Components list and click Details 5 The Networking Services window appears Select Internet Gateway Device Discovery and Control Client and click OK 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard 7 At the end of the procedure the wizard informs you that the installation was successful Click Finish t...

Страница 99: ... a server or an application that acts as a server for example a HTTP server Internet game the initial message will come from the Internet and the MediaAccess Gateway has no information to decide to which computer it should forward the incoming message Solution To avoid this problem you can do either of the following Enable UPnP Assign a game or application to a local networking device UPnP UPnP is...

Страница 100: ... Game Application Sharing 3 In the Pick a task list click Assign a game or application to a local network device 4 In the Game or application list click the service you want to run on the computer For example HTTP Server World Wide Web 5 In the Device list select the computer to which you want to assign the service Your computer will be listed with its computer name 6 All incoming requests for the...

Страница 101: ...no ip com www dtdns com Procedure Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 On the Toolbox menu click Dynamic DNS 3 On the Navigation bar click Configure 4 Select the Enabled check box 5 If necessary select the broadband connection to which you want to assign the Dynamic DNS host name in the Interface list...

Страница 102: ...ol For more information see 10 4 Wireless Time Control on page 107 Call logs Event logs Requirements Your MediaAccess Gateway must be connected to the Internet Specifying a time server for your MediaAccess Gateway Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 On the Technicolor Gateway menu click Configuration...

Страница 103: ...Summer Time Select Summer Time if you want the clock to follow daylight saving time In the Time Server box type the address of the time server of your choice for example pool ntp org You can define up to five time servers 5 Click Apply 6 Under Time Configuration you can see the newly applied time ...

Страница 104: ...96 9 NETWORK SERVICES DMS CTC 20101206 0033 v1 0 ...

Страница 105: ... 0033 v1 0 10 Internet Security Overview The MediaAccess Gateway offers various options to secure your network and network connection Topic Page 10 1 Parental Control 98 10 2 Firewall 103 10 3 Access Control 105 10 4 Wireless Time Control 107 ...

Страница 106: ... regular intervals Combining the two filters Address based filtering has priority over content based filtering This means that when you are blocking a specific category you can still access a specific address provided you create a rule to allow access to that URL For example if you are blocking content from the Finance Investment category you can create a rule to make an exception for netbanking m...

Страница 107: ...2 address based filter only Take this option if content filtering is not available on your MediaAccess Gateway or you don t want to use it To configure address based filtering 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 On the Toolbox menu click Parental Control 3 On the Navigation bar click Configure 4 Make sure that the Use ...

Страница 108: ...ant to use If you want a more detailed view of the content that will be blocked for this level click the Edit link next to the content level If needed you can change the Name Description and Configuration of the content level 4 Click Apply after you have made your changes Creating your own content level Proceed as follows 1 In the Pick a task list click Create a new content level 2 Enter a Name an...

Страница 109: ...Toolbox menu click Parental Control 3 Make sure the Use Address Based Filter check box is selected 4 Type the URL of the Web site you want to block for example mail provider com in the Web Site box 5 In the Action list click Block 6 Click Add Allow access to a specific web site Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI...

Страница 110: ...ites Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 On the Toolbox menu click Parental Control 3 Make sure the Use Address Based Filter check box is selected 4 Type in the Web Site box 5 Click Redirect in the Action list 6 Type the URL of the Web site you want to redirect to for example mycompany com internetpo...

Страница 111: ...on see Accessing the MediaAccess Gateway GUI on page 37 2 On the Toolbox menu click Firewall 3 The Firewall page appears In the upper right corner click Configure 4 Under Security Settings select the security level of your choice and click Apply Creating your own security level Proceed as follows 1 In the Toolbox menu click Firewall 2 In the Firewall section go to the Configure page 3 In the Pick ...

Страница 112: ...ic this can be a protocol DNS SMTP or a specific MediaAccess Gateway system service 8 Select an Action that should be done on traffic for which the firewall rules applies Accept to allow the traffic to pass Deny to drop the traffic without notification Count to let the traffic pass but count it Hits 9 Click Apply Use Any as IP address in case all traffic for the interface should be parsed Use Any ...

Страница 113: ...arning Make sure that the persons using these devices are aware of the time schedule This to avoid the loss of data or unexpected service interruption Requirements Before you can start Your MediaAccess Gateway must be connected to the Internet Your MediaAccess Gateway must use a time server for its time configuration For more information see 9 4 Network Time Server on page 94 Creating an access sc...

Страница 114: ...d from 6 00 until 6 59 6 Click Apply 7 The schedule is now active Removing an access schedule By removing the access schedule for a device you will provide it constant access to the Internet Proceed as follows 1 On the Home Network click Access Control 2 The Access Control page appears Under Current Scheduled Devices click the Delete button next to your device 3 This device now has constant access...

Страница 115: ... connected to the Internet Your MediaAccess Gateway must use a time server for its time configuration For more information see 9 4 Network Time Server on page 94 Procedure 1 Browse to the Technicolor GUI For more information see 4 1 MediaAccess Gateway GUI on page 36 2 On the Home Network click Access Control 3 The Access Control page appears In the Pick a task list click Wireless Time Control 4 T...

Страница 116: ...108 10 INTERNET SECURITY DMS CTC 20101206 0033 v1 0 ...

Страница 117: ...roblem look at the support pages on www technicolor com or contact your service provider Topics This chapter describes the following topics Topic Page 11 1 Setup Troubleshooting 110 11 2 General MediaAccess Gateway Troubleshooting 111 11 3 Wired Connection Troubleshooting 112 11 4 Wireless Connection Troubleshooting 113 11 5 Voice over IP Troubleshooting 114 11 6 Content Sharing Troubleshooting 11...

Страница 118: ...k Run c In the Open field type the following path D Setup exe where D stands for the drive letter of your CD or DVD ROM drive Mac OS X a On your desktop double click the CD icon b Double click Menu Your MediaAccess Gateway has not been found If you see this error during setup make sure that The MediaAccess Gateway is turned on and fully initialized Your computer has a valid IP address that is any ...

Страница 119: ... contact your Internet Service Provider The Internet LED does not light up If you must authenticate to connect to the Internet make sure that your user name and password are correct Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 On the Broadband menu click Internet Services 3 Under Internet click View More 4 Ch...

Страница 120: ...hooting Ethernet LED does not light up Make sure that The Ethernet cable is securely connected to the Ethernet port on your MediaAccess Gateway and your computer You are using the correct cable type for your Ethernet equipment that is at least UTP CAT5 with RJ 45 connectors ...

Страница 121: ... is low try to reposition the MediaAccess Gateway or if available redirect the antenna s of the MediaAccess Gateway for optimal performance Change the wireless channel Use WPA 2 PSK as encryption For more information see 5 4 Securing Your Wireless Connection on page 48 Change the wireless channel Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the Medi...

Страница 122: ...raditional telephone network PSTN If you have problems calling via the traditional telephone network check whether Your phone is correctly connected to the MediaAccess Gateway Your phone is working on the PSTN network Connect your phone directly to PSTN Try to make a phone call The Forced FXO service is activated this means that your service provider may request you to dial an extra prefix for mak...

Страница 123: ...he highest available address in your DHCP pool When using the default settings this will be 192 168 1 253 You can always check the IP address as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 On the Tools menu click Content Sharing 3 Under IP configuration you can find the IP address to use ...

Страница 124: ...e MediaAccess Gateway GUI Reset the MediaAccess Gateway via the Reset button Resetting the MediaAccess Gateway via the MediaAccess Gateway GUI Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 On the Technicolor Gateway menu click Configuration 3 In the Pick a task list click Reset my Technicolor Gateway 4 The Med...

Страница 125: ...DMS CTC 20101206 0033 v1 0 3 The MediaAccess Gateway restarts Your system administrator may have disabled the physical reset button of the MediaAccess Gateway In this case a hardware reset to defaults is not possible ...

Страница 126: ...118 11 SUPPORT DMS CTC 20101206 0033 v1 0 ...

Страница 127: ......

Страница 128: ...ced are service marks trademarks or registered trademarks of their respective companies Specifications subject to change without notice DMS CTC 20101206 0033 v1 0 TECHNICOLOR DELIVERY TECHNOLOGIES BELGIUM NV Prins Boudewijnlaan 47 2650 Edegem Belgium www technicolor com ...

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