10
TL-TP50-HDIR User Manual
www.tlnetworx.com
7.
After-sales Service
If some problems occur when using the device, please check the troubleshooting section
referenced in this user manual.
1)
Product Limited Warranty:
We warrant that our products will be free from defects in
materials and workmanship for
three years.
Please see warranty page posted on
www.tlnetworx.com
for more info.
2)
What the warranty does not cover:
l
Warranty expiration.
l
Factory applied serial number has been altered or removed from the product.
l
Damage, deterioration or malfunction caused by:
l
Normal wear and tear
l
Use of supplies or parts not meeting our specifications
l
No certificate or invoice as the proof of warranty.
l
The product model showed on the warranty card does not match with the
model of the product for repairing or had been altered.
l
Damage caused by force majeure.
l
Non-authorized service
l
Other causes which does not relate to a product defect
l
Delivery, installation or labor charges for installation or setup of the product
3)
Technical Support:
For additional support please
email or call our after-sales
department. When contacting us, please prepare the following information about
your installation.
l
Product version and name.
l
Detailed failure situations.
l
Date and place of purchase.
