18
Problem
Cause
Solution
All LEDs on both the Host and
Client Extender units are on
but the USB device does not
operate correctly, or is detected
as an “Unknown Device” in the
operating system.
• The USB device is malfunctioning.
• The computer does not recognize the
USB device.
• The application software for the device
is not operating.
• The extender is malfunctioning.
1. Disconnect the TL-FO-USB3-01 from the
computer.
2. Connect the USB device directly to the USB port
on the computer.
3. If the USB device does not operate properly,
consult the user documentation for the device.
4. Update your system BIOS, chipset, or USB
Host controller drivers from your System/
Motherboard manufacturer’s website.
5. If the USB device operates properly when
directly connected to the computer, connect
another device (of a different type) to the TL-FO-
USB3-01. Connect the TL-FO-USB3-01 to the
computer.
6. If the second USB device does not operate, the
TL-FO-USB3-01 may be malfunctioning. If the
second USB device does operate properly, the
first device may not be compatible with the TL-
FO-USB3-01.
There are issues with the Microsoft
Kinect.
• This extender is not fully compatible
with the Kinect.
• For Microsoft Kinect applications, please use an
active extension cable.
